Senior Computer User Support Specialist

Akima
United States
Workplace: OnsiteFull timeUSD 58,625 - 99,711Function: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Independent judgment","Professionalism","Incident management"]

Support USSOCOM users as part of an enterprise IT service management (ITSM) environment, troubleshooting hardware, software, network, and applications across mission-critical systems. Serve as a primary point of contact for a 70,000+ customer enterprise, perform incident management and incident trending/prioritization, and document outcomes for senior teams. Work independently with rotating shifts, using tools such as Dameware, RDP, and Terminal Services while helping improve the SIE ITSM process.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Akima
Akima
4 days ago

Senior Computer User Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support USSOCOM users as part of an enterprise IT service management (ITSM) environment, troubleshooting hardware, software, network, and applications across mission-critical systems. Serve as a primary point of contact for a 70,000+ customer enterprise, perform incident management and incident trending/prioritization, and document outcomes for senior teams. Work independently with rotating shifts, using tools such as Dameware, RDP, and Terminal Services while helping improve the SIE ITSM process.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Provide hardware, software, network, and application problem resolution to supported end-users.
  • •Troubleshoot, diagnose, research, document, and resolve technical issues.
  • •Serve as the initial point of contact for systems-related problems for a 70,000+ customer enterprise.
  • •Perform incident management, including incident trending and prioritization, and communicate findings to senior team members.
  • •May supervise others and may serve as a functional lead directing and monitoring other technicians.

Pay and Benefits

Salary: USD 58,625 - 99,711

Key Requirements

  • •Active DoD Top Secret clearance with SCI eligibility.
  • •Must have DoD 8570 IAT Level II certification.
  • •Must have DoW 8140-411 Basic certification and maintain it via continuing education or recertification.
  • •Bachelor's degree in a STEM field; relevant experience may be substituted (5+ years with BS/BA, 3 years with MS/MA).
  • •Proficiency with Dameware, RDP, and Terminal Services, plus demonstrated experience supporting enterprise desktop operating systems and applications.
Experience:5+ years
Education:Bachelor's in STEM
Skills:CommunicationProblem-solvingIndependent judgmentProfessionalismIncident management
Certifications:DoD 8570 IAT Level IIDoW 8140-411 Basic
Tech Stack:ITSMITILDamewareRDPTerminal ServicesDesktop operating systemsOffice automation software suitesInstant messaging

Eligibility

Security Clearance:TS with SCI Eligibility

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website