Collections Representative II--Onsite

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: high_schoolSkills: ["Organizational skills","Attention to detail","Communication","Multitasking","Ability to work independently"]

Work as a Loan Resolution Specialist handling early-stage delinquency through outbound and inbound customer communications. You’ll call, email, and text customers to resolve payment issues, manage hardships, and reduce losses, while documenting detailed account notes. The role includes skip tracing, coordinating with third-party servicers, and ensuring compliance with state and federal collection regulations to support a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Collections Representative II--Onsite

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Work as a Loan Resolution Specialist handling early-stage delinquency through outbound and inbound customer communications. You’ll call, email, and text customers to resolve payment issues, manage hardships, and reduce losses, while documenting detailed account notes. The role includes skip tracing, coordinating with third-party servicers, and ensuring compliance with state and federal collection regulations to support a positive customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Contact early-stage delinquent customers via outbound calls, emails, and texts to resolve delinquency and recommend payment programs when applicable.
  • •Handle inbound customer communications related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
  • •Coordinate with third-party servicers on account changes and required adjustments.
  • •Attempt to resolve escalated complaint issues with existing customers by telephone and/or email.
  • •Perform skip tracing, document customer interactions with detailed account notes, and follow state and federal collection regulations.

Key Requirements

  • •High school diploma or equivalent.
  • •1-2 years of collections and customer service experience.
  • •Strong organizational skills with attention to detail.
  • •Excellent written and verbal communication skills.
  • •High proficiency in Microsoft Suite, with the ability to multitask, prioritize, and report to multiple managers.
Experience:1-2 years
Education:High School
Skills:Organizational skillsAttention to detailCommunicationMultitaskingAbility to work independently
Languages:Spanish
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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