Customer Success Manager Project Intern (Lark) - 2026 Start (BS/MS)

ByteDance
Kuala Lumpur
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Proactive","Resourceful","Organization","Teamwork","Customer-first mindset"]

Join the Customer Success team as a Project Intern to support onboarding and customer enablement for Lark. You’ll help create training materials and documentation, answer basic customer questions with clear guidance, and lead standard training sessions for SMBs. You’ll also manage customer batch operations to ensure consistent experiences, learning how data and customer insights drive successful product adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ByteDance
ByteDance
1 month ago

Customer Success Manager Project Intern (Lark) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Join the Customer Success team as a Project Intern to support onboarding and customer enablement for Lark. You’ll help create training materials and documentation, answer basic customer questions with clear guidance, and lead standard training sessions for SMBs. You’ll also manage customer batch operations to ensure consistent experiences, learning how data and customer insights drive successful product adoption.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
  • •Answer basic customer questions and provide clear, helpful support.
  • •Lead standard training sessions for small and medium-sized enterprises to help them maximize the value of solutions.
  • •Manage batch operations for customers to ensure a smooth and consistent experience.

Key Requirements

  • •Currently pursuing an undergraduate or postgraduate degree, preferably in Business, Marketing, or a related field.
  • •Fluency in written and spoken English to manage stakeholders in the APAC market.
  • •Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.
  • •Proactive and resourceful, able to manage multiple tasks in a fast-paced environment.
  • •Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.
Education:
Skills:CommunicationInterpersonal skillsProactiveResourcefulOrganizationTeamworkCustomer-first mindset
Languages:English

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn