CRM Representative

Qureos
Bahrain
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Organizational skills","Customer-centric mindset"]

Manage and nurture customer relationships as the primary point of contact, handling enquiries and ensuring timely resolutions. Maintain accurate customer records in the CRM, proactively communicate for satisfaction and feedback, and help onboard new clients. Use customer data and feedback to spot trends and opportunities for service improvement, while collaborating with sales and marketing and generating CRM performance reports to drive growth.

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FursaFursa
Qureos
Qureos
2 days ago

CRM Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage and nurture customer relationships as the primary point of contact, handling enquiries and ensuring timely resolutions. Maintain accurate customer records in the CRM, proactively communicate for satisfaction and feedback, and help onboard new clients. Use customer data and feedback to spot trends and opportunities for service improvement, while collaborating with sales and marketing and generating CRM performance reports to drive growth.
Location: Bahrain
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the primary point of contact for customer enquiries and provide timely resolutions to ensure satisfaction.
  • •Manage and maintain accurate, up-to-date customer data within the CRM system.
  • •Develop and implement relationship strategies to build strong, long-lasting client connections.
  • •Analyse customer data and feedback to find trends, insights, and opportunities for improvement.
  • •Collaborate with sales and marketing teams and generate regular reports on CRM activities, interactions, and key metrics.

Key Requirements

  • •Proven experience in a CRM, customer service, or similar client-facing role.
  • •Strong proficiency using CRM software and the MS Office Suite.
  • •Excellent interpersonal and communication skills (written and verbal).
  • •Customer-centric mindset with problem-solving ability.
  • •Bachelor’s degree in Business Administration or Marketing (preferred).
Education:Bachelor's in Business Administration, Marketing
Skills:CommunicationInterpersonal skillsProblem-solvingOrganizational skillsCustomer-centric mindset
Tech Stack:CRMMS OfficeMS Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn