Product Technical Support Representative

Avantor
United States
Workplace: RemoteFull timeUSD 56,500 - 90,850Function: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Analytical skills","Problem-solving","Collaboration","Work ethic"]

Provide engineering-level technical support to customers in the biopharma space, helping sales teams select the right products and troubleshoot existing equipment. You’ll support pre-sale and post-sale needs across global channels via phone, email, video, and occasional on-site visits, while identifying cross-sell/upsell opportunities. You will also deliver product documentation support and contribute to root cause analysis and process improvements.

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FursaFursa
Avantor
Avantor
2 days ago

Product Technical Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide engineering-level technical support to customers in the biopharma space, helping sales teams select the right products and troubleshoot existing equipment. You’ll support pre-sale and post-sale needs across global channels via phone, email, video, and occasional on-site visits, while identifying cross-sell/upsell opportunities. You will also deliver product documentation support and contribute to root cause analysis and process improvements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Identify customer product needs and recommend appropriate products, equipment, and solutions to increase sales revenue.
  • •Support global sales channels and international customer networks with pre-sale and post-sale assistance.
  • •Provide engineering-level troubleshooting to customers via phone, email, video, and on-site support where applicable.
  • •Support product documentation needs, including technical content such as self-service videos, white papers, and other customer documentation.
  • •Perform sales support activities such as providing quotes and pricing, checking lead times, and following up on quoted opportunities.
Travel: Low travel

Pay and Benefits

Salary: USD 56,500 - 90,850
Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in science (Physics, Chemistry, Biology, or related scientific/engineering major) or a combination of education and experience.
  • •Proficiency with scientific vocabulary/terminology and willingness to learn fluid handling and bioprocessing applications.
  • •Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint) with ability to learn other software as needed.
  • •Ability to read and understand technical manuals and diagrams.
  • •Excellent written and verbal communication skills to explain information clearly and concisely across organizational levels.
Experience:BiopharmaScientific
Education:Bachelor's in Science (Physics, Chemistry, Biology or a related scientific/engineering major)
Skills:CommunicationAnalytical skillsProblem-solvingCollaborationWork ethic
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPoint

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn