Care Center Agent (Sinelfil, LB)

Handle inbound customer inquiries by phone using standard scripts and procedures, ensuring calls are answered within required time benchmarks. Provide high-quality, personalized support to clients and medical providers by communicating authorization status and responses. Follow communication and update expectations, manage issues, complete clerical follow-ups, and report complaints in writing to care center leadership. Work with AI, machine learning, data analytics, and cloud-based tools while following data governance, security, and ethical standards.