Lady in Red - Russian Speaker

Kempinski
Seychelles
Workplace: OnsiteContractFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Problem-solving","Coordination"]

Serve as the Hotel Ambassador (“Lady in Red”) at Kempinski Seychelles Resort, welcoming, meeting, and farewelling guests while communicating the hotel and company philosophy. Collect VIP feedback daily, keep guest profiles updated, and share insights with internal departments through reports and guest fact sheets. Liaise with the Front Office Manager and GM to arrange tailored VIP itineraries and coordinate greetings and departures, while handling complaints and requests to ensure high customer satisfaction.

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Kempinski
Kempinski
5 hours ago

Lady in Red - Russian Speaker

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the Hotel Ambassador (“Lady in Red”) at Kempinski Seychelles Resort, welcoming, meeting, and farewelling guests while communicating the hotel and company philosophy. Collect VIP feedback daily, keep guest profiles updated, and share insights with internal departments through reports and guest fact sheets. Liaise with the Front Office Manager and GM to arrange tailored VIP itineraries and coordinate greetings and departures, while handling complaints and requests to ensure high customer satisfaction.
Location: Seychelles
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Communicate the hotel and company philosophy and represent the hotel internally and with guests.
  • •Collect daily VIP feedback (e.g., from Google and Opera PMS), distribute it to relevant departments, and keep guest profiles updated.
  • •Welcome, facilitate, and bid farewell to guests; greet visitors, assist with information, promotions, and directions.
  • •Liaise with the Front Office Manager and GM to prepare tailored VIP itineraries and coordinate VIP greetings and departures.
  • •Handle guest complaints and requests, ensure follow-up with operating departments, and report outcomes to Operations.

Key Requirements

  • •Supervisory skills
  • •Luxury hotel experience and strong VIP welcoming protocol knowledge
  • •Good communication skills and polite, efficient guest handling
  • •Knowledge of hotel operations and computer systems
  • •Proficiency with hotel systems including Opera and basic Micros
Skills:CommunicationCustomer serviceProblem-solvingCoordination
Languages:Russian
Tech Stack:Microsoft OfficeWordExcelPowerPointOpera PMSOperaMicrosGoogle

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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