Technical Support Specialist

Modern Treasury
San Francisco, New York
Workplace: OnsiteFull timeUSD 95,000 - 130,000 annuallyFunction: IT Support & HelpdeskExperience: 4+ yearsSkills: ["Troubleshooting","Written communication","Async communication","Incident response","Process improvement"]

Investigate, triage, and resolve issues for customers using Modern Treasury’s payments platform. You’ll work across APIs and reporting, reconcile ledger balances and settlement flows, and support customer programs involving limits, rejections, onboarding (KYC/KYB), and fiat/stablecoin rails. Join a 24/7 response incident team, partner with Engineering and Product on root-cause analysis, and use AI tools to build repeatable investigation workflows and scale Support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Modern Treasury
Modern Treasury
16 hours ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Investigate, triage, and resolve issues for customers using Modern Treasury’s payments platform. You’ll work across APIs and reporting, reconcile ledger balances and settlement flows, and support customer programs involving limits, rejections, onboarding (KYC/KYB), and fiat/stablecoin rails. Join a 24/7 response incident team, partner with Engineering and Product on root-cause analysis, and use AI tools to build repeatable investigation workflows and scale Support.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Investigate and resolve customer issues within stated SLAs, using deep knowledge of money movement and the platform’s dependencies.
  • •Support customers across payment programs, including payment limits and rejections, legal entity and KYC/KYB onboarding, settlement timing, and stablecoin/fiat rail behavior.
  • •Participate in a 24/7 response team for incidents and high-priority requests, including escalations outside business hours.
  • •Partner with Engineering and Product teams to identify root causes, respond to issues, and implement changes to prevent recurrence.
  • •Investigate changes in bank and network reporting, reconcile objects, improve reconciliation logic, and provide feedback to internal teams to improve processes.

Pay and Benefits

Salary: USD 95,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •4+ years in customer-facing technical roles at B2B SaaS companies, such as technical support, customer success, sales engineering, product management, engineering, or network operations.
  • •Experience with REST APIs and integration protocols including JSON/XML and FTP/FTPS/SFTP, plus API concepts like idempotency and pagination.
  • •Proven ability to troubleshoot issues in production environments.
  • •Excellent written communication, especially in async channels like email and Slack.
  • •Experience using AI agents in a work environment.
Experience:4+ yearsB2B SaaSPaymentsFintech
Skills:TroubleshootingWritten communicationAsync communicationIncident responseProcess improvement
Tech Stack:REST APIsJSONXMLFTPFTPSSFTPIdempotencyPaginationSQLObservabilityHexDatadogSentryAI agentsAI toolsPylon

Company Brief

Modern Treasury
Provides a payment operations platform and APIs that automate payment initiation, approvals, reconciliation, and ledgering to help companies move and track money with greater visibility and control.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor