Customer Experience Project Management Supervisor

Honeywell
Richmond
Workplace: HybridFull timeUSD 83,600 - 105,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Team leadership","Stakeholder coordination","Analytical skills","Continuous-improvement mindset","Attention to detail"]

Oversee and coordinate customer experience projects end-to-end, ensuring call center and rebate initiatives deliver measurable improvements in customer satisfaction and operational efficiency. Lead project teams, manage schedules, resources, budgets, and risk mitigation across multiple initiatives in a fast-paced environment. Partner with cross-functional internal teams and external clients in a matrix setting to align delivery with strategic CX goals and drive continuous process improvement.

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Honeywell
Honeywell
1 day ago

Customer Experience Project Management Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Oversee and coordinate customer experience projects end-to-end, ensuring call center and rebate initiatives deliver measurable improvements in customer satisfaction and operational efficiency. Lead project teams, manage schedules, resources, budgets, and risk mitigation across multiple initiatives in a fast-paced environment. Partner with cross-functional internal teams and external clients in a matrix setting to align delivery with strategic CX goals and drive continuous process improvement.
Location: Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Supervise and coordinate CX project activities from initiation through completion, maintaining timelines, budgets, and processes.
  • •Develop and maintain project schedules, resource plans, risk mitigation strategies, and priorities across multiple initiatives.
  • •Collaborate with cross-functional teams, internal stakeholders, operations, and external clients to align objectives and deliver outcomes.
  • •Serve as primary liaison for internal teams and clients, building relationships and sharing knowledge.
  • •Identify opportunities to enhance processes, improve customer experiences, and increase operational effectiveness.

Pay and Benefits

Salary: USD 83,600 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kFlexible SpendingEapLearning BudgetParental LeavePaid LeavePaid Holidays

Key Requirements

  • •Experience managing customer experience projects with a focus on measurable improvements.
  • •Strong knowledge of project management methodologies and tools for CX initiatives.
  • •Ability to lead teams and coordinate multiple stakeholders to achieve project goals.
  • •Proficiency in project management software and data analytics to track project performance.
  • •Bachelor’s degree in business, marketing, or a related field preferred.
Experience:Customer experienceProject managementDigital transformationTechnologyManufacturing
Education:Bachelor's in business or marketing (related field)
Skills:Team leadershipStakeholder coordinationAnalytical skillsContinuous-improvement mindsetAttention to detail
Languages:English
Tech Stack:Project management softwareData analytics

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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