SDC Manager, GTM Accelerate

Stripe
Mexico City
Full timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Communication","Analytical skills","Operational mindset","Problem-solving"]

Lead a team of Implementation Specialists who guide customers throughout their Stripe implementation journey. You’ll oversee project delivery, service health, SLA compliance, and resource planning, while coordinating escalations across Product, Sales, Engineering, and Professional Services. Manage onboarding and training for new specialists, drive process improvements to enhance service delivery, and use metrics and analytical root-cause thinking to ensure customers deploy high-quality integrations that unlock strategic value.

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Stripe
Stripe
10 hours ago

SDC Manager, GTM Accelerate

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Job Summary

Lead a team of Implementation Specialists who guide customers throughout their Stripe implementation journey. You’ll oversee project delivery, service health, SLA compliance, and resource planning, while coordinating escalations across Product, Sales, Engineering, and Professional Services. Manage onboarding and training for new specialists, drive process improvements to enhance service delivery, and use metrics and analytical root-cause thinking to ensure customers deploy high-quality integrations that unlock strategic value.
Location: Mexico City
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire, lead, and develop a team of Implementation Specialists providing technical guidance during user implementations
  • •Oversee project delivery for the assigned book of business via monitoring of project health, quality, and SLA compliance
  • •Manage team capacity through project assignments, resource allocation, and forward capacity planning (including PTO planning)
  • •Coordinate escalations across Product, Sales, Engineering, and Professional Services teams
  • •Improve service delivery by managing onboarding/training and identifying opportunities to enhance processes and practices

Key Requirements

  • •5+ years building and leading professional services and/or customer success/support teams in a high-growth technology environment
  • •10+ years of customer-facing experience in an infrastructure, platform, or SaaS business
  • •Ability to explain complex business and technical concepts to technical and non-technical audiences and quickly grasp technical details to support escalations
  • •Experience working cross-functionally with global teams to deliver high-impact initiatives
  • •Operational and analytical mindset to investigate, prioritize, and identify root causes in fast-paced, ambiguous environments
Skills:LeadershipCommunicationAnalytical skillsOperational mindsetProblem-solving
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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