Tapestry

2 weeks ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a customer-first, high-energy retail sales floor by driving personal sales performance and helping the team meet sales and KPI targets. Build client relationships through proactive outreach and Kate Spade service standards to improve repeat business and VIP retention. Coach and develop associates, support hiring and onboarding, and provide feedback to store leadership. Oversee operational excellence including opening/closing, cash handling, POS processing, and inventory tasks, while driving omni-channel and virtual selling initiatives.

Location: Ottawa

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance while leading the team to achieve sales and KPI targets through analysis of metrics and best practices.
•Build and maintain client relationships through proactive outreach and Kate Spade service standards, including VIP retention.
•Coach team members on goals and performance; support recruitment, onboarding, training, and provide feedback to store leadership.
•Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
•Process POS transactions and manage inventory tasks (transfers, receiving, shipments, repairs, damages) and support omni-channel/virtual selling initiatives.

Pay and Benefits

Salary: 20.5 - 26

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•2+ years of retail service experience in a management or floor leadership role (luxury/premium preferred).
•Strong written and verbal communication skills with the ability to multi-task and prioritize effectively.
•Ability to confidently navigate the sales floor and communicate with customers and staff.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy and comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ years

Skills:CommunicationDetail-orientedProactiveMulti-taskingLeadership

Languages:English

Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSInventory transfersReceivingShipmentsRepairsDamagesOmni-channelLive-stream shoppingSocial mediaClienteling systems

Company Brief

Tapestry

Industry: Luxury Goods

Website

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Tapestry

2 weeks ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ottawa

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance while leading the team to achieve sales and KPI targets through analysis of metrics and best practices.
•Build and maintain client relationships through proactive outreach and Kate Spade service standards, including VIP retention.
•Coach team members on goals and performance; support recruitment, onboarding, training, and provide feedback to store leadership.
•Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
•Process POS transactions and manage inventory tasks (transfers, receiving, shipments, repairs, damages) and support omni-channel/virtual selling initiatives.

Pay and Benefits

Salary: 20.5 - 26

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•2+ years of retail service experience in a management or floor leadership role (luxury/premium preferred).
•Strong written and verbal communication skills with the ability to multi-task and prioritize effectively.
•Ability to confidently navigate the sales floor and communicate with customers and staff.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy and comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ years

Skills:CommunicationDetail-orientedProactiveMulti-taskingLeadership

Languages:English

Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSInventory transfersReceivingShipmentsRepairsDamagesOmni-channelLive-stream shoppingSocial mediaClienteling systems

Company Brief

Tapestry

Industry: Luxury Goods

Website