Client Security & Fraud Prevention Analyst I

Interactive Brokers Group
Hong Kong
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Analytical problem-solving","Attention to detail","Communication","Interpersonal skills","Documentation","Ability to build rapport","Ability to learn and adapt","Maintain composure"]

Establish and improve security and fraud controls to protect client information and assets. Conduct English/Mandarin/Cantonese video and verbal verification for KYC and fraud investigations, validate government IDs, perform outreach to fraud victims, and guide clients through 2FA setup. Maintain detailed documentation of interactions, identify fraud patterns, and collaborate with case managers to strengthen countermeasures in a regulated financial environment.

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FursaFursa
Interactive Brokers Group
Interactive Brokers Group
1 month ago

Client Security & Fraud Prevention Analyst I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 days agoStatus: Live

Job Summary

Establish and improve security and fraud controls to protect client information and assets. Conduct English/Mandarin/Cantonese video and verbal verification for KYC and fraud investigations, validate government IDs, perform outreach to fraud victims, and guide clients through 2FA setup. Maintain detailed documentation of interactions, identify fraud patterns, and collaborate with case managers to strengthen countermeasures in a regulated financial environment.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Conduct verbal and video verification calls with clients to support KYC checks and fraud investigations.
  • •Verify government IDs on video calls by matching data to records and identifying fraud indicators.
  • •Perform outreach to fraud victims to gather intelligence on scam methods and vulnerabilities.
  • •Guide clients through technical verification processes and 2FA setup in English, Mandarin, or Cantonese with clear instructions.
  • •Maintain comprehensive documentation of client interactions (date/time, responses, red flags) and collaborate on fraud pattern countermeasures.

Pay and Benefits

Perks:Health InsuranceDentalMedicalAnnual LeaveHybrid Work

Key Requirements

  • •2+ years of experience in financial services, compliance, KYC, or fraud prevention roles.
  • •Professional fluency in English, Mandarin, and Cantonese (native or near-native).
  • •Understanding of SEC and FINRA regulatory requirements.
  • •Ability to conduct client verification conversations and handle objections to collect required information.
  • •Strong documentation skills with attention to detail, including maintaining factual records suitable for regulatory scrutiny or legal proceedings.
Experience:2+ yearsFinancial servicesComplianceKYCFraud prevention
Skills:Analytical problem-solvingAttention to detailCommunicationInterpersonal skillsDocumentationAbility to build rapportAbility to learn and adaptMaintain composure
Languages:EnglishMandarinCantonese
Tech Stack:2FA

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn