Lightwell Security Technical Account Manager

Red Hat
London, United Kingdom
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Written communication","Verbal communication","Executive presence","Mentoring","Problem-solving"]

Serve as a trusted security SME for Lightwell customers, partnering with engineering and product teams to debug and resolve technical issues. Guide customers through Lightwell clearinghouse triage, patching, and backporting, and advise on secure consumption patterns aligned to their software development lifecycle. Create engagement plans, maintain environment documentation, mentor customer teams on security best practices, and contribute to Red Hat knowledge bases while supporting long-term enterprise adoption.

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FursaFursa
Red Hat
Red Hat
22 hours ago

Lightwell Security Technical Account Manager

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Job Summary

Serve as a trusted security SME for Lightwell customers, partnering with engineering and product teams to debug and resolve technical issues. Guide customers through Lightwell clearinghouse triage, patching, and backporting, and advise on secure consumption patterns aligned to their software development lifecycle. Create engagement plans, maintain environment documentation, mentor customer teams on security best practices, and contribute to Red Hat knowledge bases while supporting long-term enterprise adoption.
Location: London, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the interface between Lightwell customers and Red Hat engineering teams to resolve technical security issues.
  • •Liaise with Red Hat Product Security, partners, and customer security/operations teams on security paradigms.
  • •Facilitate customer use of Lightwell clearinghouse for triage, patching, and backporting.
  • •Develop customer engagement plans, maintain environment documentation, and respond to support requests.
  • •Mentor customer teams on security best practices and contribute to Red Hat knowledge bases and solution patterns.
Travel: High travel

Key Requirements

  • •10+ years of experience in a software development, security, customer support, engineering, or QA role.
  • •Strategic advisory track record for senior IT and business executives.
  • •Applied knowledge of agile, scrum, and DevOps methodologies.
  • •Deep understanding of software supply chains and CI/CD, including containerized and non-containerized deployment.
  • •Associate’s or Bachelor’s degree (or higher) in computer science or a technical discipline.
Experience:Software developmentSecurityCustomer supportDevOpsCI/CD
Education:Bachelor's
Skills:Written communicationVerbal communicationExecutive presenceMentoringProblem-solving
Certifications:RHCERHCACISSPCCSPCompTIA Security+CEH
Languages:English
Tech Stack:OpenShiftKubernetesAnsibleAAPDockerPodmanGitRed Hat QuayJFrog ArtifactorySonatype NexusUDeployJenkinsGitLab PipelinesGitHub WorkflowsOpenShift GitOpsRed Hat PipelinesJUnitPytestSemverJava

Company Brief

Red Hat
Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Raleigh, United States
Founded: 1993
WebsiteLinkedIn