CSR/Teller - Matteson - Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeUSD 43,680 - 67,700 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer-focused","Professionalism","Communication","Judgment","Teamwork"]

Provide excellent customer care for daily transactions, addressing inquiries, resolving issues, and maintaining confidentiality in line with bank policies. Support customer experience by handling questions, correspondence, and timely problem resolution. Perform daily office operations, balancing records, and escalating complex issues to Lead Customer Service Representative or leadership. Meet sales referral targets and refer customers to appropriate retail partners using tracking tools, dashboards, and ongoing training.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller - Matteson - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily transactions, addressing inquiries, resolving issues, and maintaining confidentiality in line with bank policies. Support customer experience by handling questions, correspondence, and timely problem resolution. Perform daily office operations, balancing records, and escalating complex issues to Lead Customer Service Representative or leadership. Meet sales referral targets and refer customers to appropriate retail partners using tracking tools, dashboards, and ongoing training.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies.
  • •Promote best-in-class customer experience through friendly demeanor, responsiveness, and timely issue handling.
  • •Maintain confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics.
  • •Perform daily office operational responsibilities, maintain balancing records, and correct outages/enlist help as needed.
  • •Meet or exceed sales referral expectations and refer customers to business partners using required tools for tracking and monitoring.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling with ability to perform advanced math functions.
  • •Ability to read and write well to communicate effectively in oral and written form.
  • •Professional public-facing demeanor and confidence interacting with customers.
  • •Knowledge of retail policies and procedures; ability to work in a team and maintain flexibility in scheduling.
Education:High School
Skills:Customer-focusedProfessionalismCommunicationJudgmentTeamwork

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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