Agent Experience Coordinator

Compass
United States
Workplace: OnsiteFull timeUSD 28.85 - 29.81 hourlyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Customer focus","Listening","Problem-solving","Communication","Presentation","Organization","Attention to detail","Team collaboration"]

Serve as the first point of contact for visitors and agent customers at Compass’ NYC HQ, overseeing day-to-day office operations and maintaining office standards. Manage a small portfolio of agents by resolving questions and issues via phone, email, and in-person meetings while providing 1:1 support for Compass tools and adjacent services. Coordinate onboarding support, provide basic marketing assistance, troubleshoot common tech needs, and help champion agent feedback across teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Compass
Compass
15 hours ago

Agent Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for visitors and agent customers at Compass’ NYC HQ, overseeing day-to-day office operations and maintaining office standards. Manage a small portfolio of agents by resolving questions and issues via phone, email, and in-person meetings while providing 1:1 support for Compass tools and adjacent services. Coordinate onboarding support, provide basic marketing assistance, troubleshoot common tech needs, and help champion agent feedback across teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests, manage mail distribution, support in-office events, maintain office appearance/organization, and escalate facilities issues.
  • •Resolve agent questions and issues via phone calls, emails, and in-person meetings for a small customer portfolio.
  • •Provide 1:1 support to help customers adopt Compass technology and adjacent services.
  • •Partner with the National Onboarding team to help facilitate onboarding processes for new customers.
  • •Provide basic marketing support, answer/triage basic technology issues (devices, conference room hardware, enterprise systems), and deliver ad-hoc administrative assistance.

Pay and Benefits

Salary: USD 28.85 - 29.81 hourly
Perks:Paid LeaveMedicalDentalVision401kParental LeaveLife InsuranceDisability InsuranceCommuter BenefitsPet Insurance

Key Requirements

  • •1-2 years of experience in customer service, office management, hospitality, or operations.
  • •Ability to work in the office during standard operating hours.
  • •Strong listening skills with the ability to connect with others and address customers’ pain points.
  • •Strong problem-solving and analytical skills with the ability to adapt quickly.
  • •Meticulous attention to detail and strong verbal communication/presentation skills.
Experience:1-2 years
Skills:Customer focusListeningProblem-solvingCommunicationPresentationOrganizationAttention to detailTeam collaboration
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn