Professional Services Project Manager

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Relationship building","Business judgment","Time management","Data-driven decision-making"]

Lead governance and end-to-end execution of Professional Services projects for Cloudflare customers, serving as the bridge between sales, technical delivery teams, and executive stakeholders. Manage scope, schedule, budget, risk, and executive reporting while ensuring cybersecurity and networking solutions are delivered on time and within budget. Build strong customer relationships, monitor project financial health, and use AI-assisted tools to improve delivery speed, quality, and continuous improvement across the PMO lifecycle.

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FursaFursa
Cloudflare
Cloudflare
1 month ago

Professional Services Project Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead governance and end-to-end execution of Professional Services projects for Cloudflare customers, serving as the bridge between sales, technical delivery teams, and executive stakeholders. Manage scope, schedule, budget, risk, and executive reporting while ensuring cybersecurity and networking solutions are delivered on time and within budget. Build strong customer relationships, monitor project financial health, and use AI-assisted tools to improve delivery speed, quality, and continuous improvement across the PMO lifecycle.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead cross-functional teams delivering consulting, implementation, and support services across single projects and multi-workstream programs.
  • •Own project scope, schedule, budget, risk, and communications; ensure adherence to PMO governance standards and executive reporting cadence.
  • •Establish and maintain high-trust relationships with customers, partners, and vendors to drive satisfaction and revenue growth.
  • •Ensure engagements are delivered on time, within budget, and meet/exceed customer expectations; monitor budget burn, margin analysis, and revenue-recognition forecasting.
  • •Proactively leverage AI tools to optimize workflows (automated status reporting, meeting summarization/action tracking, risk detection, and documentation) and drive continuous improvement with guides and lessons learned.

Key Requirements

  • •8+ years of experience in professional services, project management, or a customer-facing delivery role in a high-growth SaaS/technology environment.
  • •Proficiency using AI tools to draft and summarize project artifacts, manage meeting notes/action items, support status/executive reporting, and perform risk analysis and forecasting with responsible, secure use.
  • •Proven track record working across global stakeholders and evolving high-impact projects with complex multi-vendor ecosystems.
  • •Strong organization and time management to juggle multiple projects and deadlines in a fast-paced environment.
  • •Good understanding of how the Internet works (networking and security, Zero Trust/SASE, DNS, TCP/IP, HTTP, TLS, APIs) plus proficiency with Jira, Salesforce, and a PSA tool; PMP/PRINCE2 preferred.
Experience:8+ yearsProfessional servicesSaaSTechnologyCybersecurityNetworkingAI-enabled delivery
Education:Bachelor's
Skills:LeadershipRelationship buildingBusiness judgmentTime managementData-driven decision-making
Certifications:PMPPRINCE2
Languages:ThaiMandarin Chinese
Tech Stack:JiraSalesforcePSAZero TrustSASEDNSTCP/IPHTTPTLSAPIsAI toolsAI-assisted ways of working

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn