Lead - Solutions Engineer (Verticals)

Freshworks
Raleigh
Workplace: RemoteFull timeUSD 136,085 - 168,105 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Presentation","Storytelling","Cross-functional collaboration","Communication","Execution orientation"]

Serve as a dedicated pre-sales Solution Engineering partner for Freshworks’ SLED, Higher Education, and Manufacturing vertical sales teams. Lead technical discovery, translate customer requirements into tailored business and technical solution strategies, and deliver customized product demonstrations. Articulate the value of ITSM/ITAM/ITOM/ESM and AI-first capabilities to technical and executive audiences, while building repeatable vertical solution narratives and partnering cross-functionally to feed insights back to the organization.

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Freshworks
Freshworks
17 hours ago

Lead - Solutions Engineer (Verticals)

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Job Summary

Serve as a dedicated pre-sales Solution Engineering partner for Freshworks’ SLED, Higher Education, and Manufacturing vertical sales teams. Lead technical discovery, translate customer requirements into tailored business and technical solution strategies, and deliver customized product demonstrations. Articulate the value of ITSM/ITAM/ITOM/ESM and AI-first capabilities to technical and executive audiences, while building repeatable vertical solution narratives and partnering cross-functionally to feed insights back to the organization.
Location: Raleigh
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with SLED, Higher Education, and Manufacturing sales teams to develop expertise in industry-specific needs and buying environments.
  • •Conduct technical and business discovery with customers and Account Executives to shape solution strategy for opportunities.
  • •Gather and translate customer requirements into defined business and technical solutions.
  • •Build and deliver tailored demonstrations of Freshworks capabilities aligned to industry workflows and priorities.
  • •Develop repeatable vertical-specific solution narratives and best practices, and share customer insights cross-functionally.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually

Key Requirements

  • •6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • •Experience supporting or selling SaaS solutions into SLED, Higher Education, and/or Manufacturing.
  • •Strong understanding of how customer requirements, buying processes, and technology priorities differ across industry verticals.
  • •Strong presentation and storytelling skills to communicate technical concepts and business value to diverse audiences.
  • •Ability to manage multiple opportunities and priorities in a dynamic sales environment.
Experience:SaaSPre-salesITSMITAMITOMESM
Education:Bachelor's
Skills:PresentationStorytellingCross-functional collaborationCommunicationExecution orientation
Languages:English
Tech Stack:SaaSAIITSMITAMITOMESM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor