Technical Support Representative Welding

Fronius International
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Accountability","Customer focus","Problem-solving","Communication","Teamwork","Independent work"]

Provide advanced Fronius equipment and welding product support to internal and external customers. Own and resolve escalated technical issues, responding to calls and email inquiries with clear troubleshooting guidance. Diagnose problems using customer information, maintain accurate CRM and SharePoint records, and support customers with availability, pricing, quotations, documentation, and special requests for welding technologies and spare parts. Promote the Fronius brand in the welding industry.

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Fronius International
Fronius International
2 days ago

Technical Support Representative Welding

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide advanced Fronius equipment and welding product support to internal and external customers. Own and resolve escalated technical issues, responding to calls and email inquiries with clear troubleshooting guidance. Diagnose problems using customer information, maintain accurate CRM and SharePoint records, and support customers with availability, pricing, quotations, documentation, and special requests for welding technologies and spare parts. Promote the Fronius brand in the welding industry.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Use in-depth Fronius equipment knowledge to support customers and promote Fronius welding solutions.
  • •Own escalated customer issues and manage them through successful resolution while maintaining customer satisfaction.
  • •Respond promptly to phone calls and email inquiries with effective technical and customer support.
  • •Diagnose technical issues from customer-provided information and guide troubleshooting and resolution steps.
  • •Maintain accurate technical support records using CRM and SharePoint systems; document interactions and resolutions.

Pay and Benefits

Perks:Paid LeavePaid Holidays401kHealth InsuranceDentalVisionEmployee AssistanceDisabilityFlexible Spending

Key Requirements

  • •Aptitude for problem solving with a customer-focused mindset and ability to follow through to resolution.
  • •Excellent verbal and written communication skills.
  • •Basic electrical knowledge and/or welding experience (plus).
  • •Working knowledge of Windows systems and utilities.
  • •Ability to work independently (or remotely) and also as part of a team when needed.
Skills:LeadershipAccountabilityCustomer focusProblem-solvingCommunicationTeamworkIndependent work
Languages:SpanishGerman
Tech Stack:Fronius equipmentCRMSharePointWindowsMS OutlookExcelWordPowerPoint

Company Brief

Fronius International
Develops welding technology, solar energy solutions, and battery charging systems for industrial and commercial use. The company serves manufacturing, energy, and mobility customers with equipment, software, and services built around efficient power conversion.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Wels, Austria
Founded: 1945
WebsiteLinkedIn