Wholesale Payments Client Success Team Leader

Lead a Wholesale Payments Client Success team responsible for delivering solutions that improve client relationships and support profitable growth. Serve as the escalation point, partner with internal leaders, and ensure accurate resolution of issues across wholesale services. Develop and maintain risk controls, governance routines, and KPIs, while driving quality and efficiency improvements to the end-to-end onboarding and client experience. Own service levels, capacity needs, and teammate engagement through inclusive leadership.