IND Manager - HCS-Ops

Aon
Gurugram
Workplace: HybridFull timeFunction: Business OperationsExperience: 6-8 yearsEducation: bachelorsSkills: ["Leadership","Ownership","Cross-functional collaboration","Problem-solving","Communication"]

Lead and develop a high-performing operations team supporting client due diligence questionnaire activities. Own delivery governance, centralized intake/workflows, SLA and quality adherence, and timely consolidation and submission of responses. Serve as the primary stakeholder contact, manage escalations, and coordinate with cross-functional teams across Privacy, Compliance, Security, ESG, and Legal. Drive continuous improvement through process standardization, automation opportunities, and operational metric reporting.

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FursaFursa
Aon
Aon
2 days ago

IND Manager - HCS-Ops

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and develop a high-performing operations team supporting client due diligence questionnaire activities. Own delivery governance, centralized intake/workflows, SLA and quality adherence, and timely consolidation and submission of responses. Serve as the primary stakeholder contact, manage escalations, and coordinate with cross-functional teams across Privacy, Compliance, Security, ESG, and Legal. Drive continuous improvement through process standardization, automation opportunities, and operational metric reporting.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a high-performing operations team for client due diligence questionnaire support activities.
  • •Drive accountability for team deliverables, ensuring adherence to SLAs, quality standards, and governance requirements.
  • •Manage centralized intake and workflow processes, coordinating stakeholders and dependencies while tracking timely execution.
  • •Serve as the primary business stakeholder point of contact, managing expectations, communications, and escalations.
  • •Monitor workload, remove bottlenecks, mitigate delivery risks, and drive continuous improvement through process standardization and automation; analyze metrics and report insights.

Key Requirements

  • •6-8 years of relevant experience supporting client operations or due diligence questionnaire workflows.
  • •2-3+ years of people management experience, including performance management, coaching, and team development.
  • •Graduate or postgraduate education; avoid technical graduate (B.E/B.Tech) and regular postgraduate (MBA/MCA/MA/M.Sc/M.Tech) per the role requirements.
  • •Strong time management, organizational skills, and attention to detail to manage multiple competing priorities.
  • •Advanced business communication skills (email and conference calls) and high proficiency with MS Excel (pivot tables/charts) plus PowerPoint and Word.
Experience:6-8 yearsClient operationsDue diligenceGovernanceRiskCompliancePrivacySecurityESG
Education:Bachelor's
Skills:LeadershipOwnershipCross-functional collaborationProblem-solvingCommunication
Languages:English
Tech Stack:MS ExcelPowerPointWordPivot tablesPivot charts

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor