Customer Specialist

CarMax
Texas
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Attention to detail","Time management","Integrity"]

Support customers throughout the used-vehicle journey, handling sales guidance, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, manage inventory check-in and daily scanning, and complete administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for accurate billing while following CarMax EH&S requirements to keep the work area clean and organized.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support customers throughout the used-vehicle journey, handling sales guidance, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, manage inventory check-in and daily scanning, and complete administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for accurate billing while following CarMax EH&S requirements to keep the work area clean and organized.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Assess vehicle condition and document details for appraisals, communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Complete administrative paperwork tasks such as printing reports, maintaining transaction records, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products while building lasting customer relationships.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment while following processes accurately.
  • •Balance customer needs with business goals and manage multiple tasks with attention to detail to meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Skills:CommunicationTeamworkAttention to detailTime managementIntegrity
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn