First Bancorp

2 weeks ago

Customer Support Specialist I

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-call support for retail and some basic commercial banking inquiries through phone, email, secure messages, and chat. Resolve issues for Online Banking, Bankcard, Mobile Deposit, and Bill Pay, including password resets, secure access code handling, stop payments, transfers, and account inquiries. Research and respond to customer messages, promote service excellence, complete required training and compliance courses, and adhere to bank policies and regulations.

Location: Wilmington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer retail and some basic commercial customer phone inquiries (e.g., account inquiries, loan inquiries, stop payment requests, address/account type changes, reversals, fee/charge reversals).
•Return customer phone messages from after hours and perform account transactions such as payments and transfers.
•Assist customers with Telephone Banking issues including password resets, basic system training, and basic troubleshooting.
•Assist customers with Online Banking inquiries including password resets, secure access code delivery/retrieval, Mobile Deposit enrollment/check deposit, Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, and troubleshooting.
•Research and respond to secure/unsecure customer messages, serve as a resource on products and policies, promote service excellence, and complete assigned training and annual compliance courses.

Key Requirements

•High school diploma (or GED) or an equivalent combination of education and experience in a business environment, including business/financial industry-related training.
•Intermediate knowledge of bank operations, products and services, and related state and federal laws, regulations, and bank operational policies.
•Excellent organizational and time management skills, with the ability to prioritize work and customer responses with minimal supervision.
•Intermediate skills using computer terminals/personal computers, including mainframe systems, word processing, spreadsheets, web-based programs, and specialty software.
•Exceptional verbal, written, and interpersonal communication skills, including active listening to solve customer inquiries.

Experience:BankingFinancial services

Education:High School

Skills:CommunicationOrganizational skillsTime managementActive listeningProblem solving

Licenses:Valid driver’s license

Tech Stack:Mainframe computer systemComputer terminalPersonal computerWord processingSpreadsheetsWeb-based programsSpecialty software programs

Company Brief

First Bancorp

Operates as a community bank providing personal and business banking services such as checking and savings accounts, loans, and digital banking tools for local customers and small businesses.

Industry: Banking

Growth: Established Company

Funding: Bootstrapped

Website

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First Bancorp

2 weeks ago

Customer Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Wilmington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer retail and some basic commercial customer phone inquiries (e.g., account inquiries, loan inquiries, stop payment requests, address/account type changes, reversals, fee/charge reversals).
•Return customer phone messages from after hours and perform account transactions such as payments and transfers.
•Assist customers with Telephone Banking issues including password resets, basic system training, and basic troubleshooting.
•Assist customers with Online Banking inquiries including password resets, secure access code delivery/retrieval, Mobile Deposit enrollment/check deposit, Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, and troubleshooting.
•Research and respond to secure/unsecure customer messages, serve as a resource on products and policies, promote service excellence, and complete assigned training and annual compliance courses.

Key Requirements

•High school diploma (or GED) or an equivalent combination of education and experience in a business environment, including business/financial industry-related training.
•Intermediate knowledge of bank operations, products and services, and related state and federal laws, regulations, and bank operational policies.
•Excellent organizational and time management skills, with the ability to prioritize work and customer responses with minimal supervision.
•Intermediate skills using computer terminals/personal computers, including mainframe systems, word processing, spreadsheets, web-based programs, and specialty software.
•Exceptional verbal, written, and interpersonal communication skills, including active listening to solve customer inquiries.

Experience:BankingFinancial services

Education:High School

Skills:CommunicationOrganizational skillsTime managementActive listeningProblem solving

Licenses:Valid driver’s license

Tech Stack:Mainframe computer systemComputer terminalPersonal computerWord processingSpreadsheetsWeb-based programsSpecialty software programs

Company Brief

First Bancorp

Operates as a community bank providing personal and business banking services such as checking and savings accounts, loans, and digital banking tools for local customers and small businesses.

Industry: Banking

Growth: Established Company

Funding: Bootstrapped

Website