Al Futtaim Group

3 months ago

Technical Support Engineer | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the dealership's highest technical authority for complex diagnostics, warranty escalations, and OEM coordination, resolving advanced faults and ensuring OEM standards. Coach technicians, drive technical excellence, and support continuous improvement across aftersales. Act as primary liaison with OEM teams for recalls, SSCs, and field actions, delivering detailed reports and governance to protect brand reputation.

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead escalation diagnostics and case resolution for complex, high-priority technical issues escalated from the workshop, applying structured diagnostic methodologies using advanced tools and OEM documentation.
•Act as the primary technical contact between the dealership and OEM / principal technical support teams, manage recall campaigns and field actions from identification to completion, and prepare technical reports and warranty escalation cases as per OEM requirements.
•Coach Technicians and Electrical Technicians on complex repairs, diagnostic strategies, and new technologies; conduct training sessions, workshops, and toolbox talks to enhance workshop capability.
•Analyze workshop performance data (e.g., comeback rates, First Time Right) to identify improvement opportunities and lead initiatives to reduce repeat repairs and enhance diagnostic accuracy.
•Ensure all technical work meets OEM standards to support warranty claims, audit readiness, and ongoing continuous improvement aligned with dealership objectives

Key Requirements

•Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline
•OEM Master Technician certification or equivalent advanced technical qualification is highly preferred
•Minimum 7–10 years of progressive experience within a franchised automotive dealership workshop
•Experience working directly with OEM technical teams, warranty departments, or technical support functions
•Strong exposure to EV, hybrid systems, ADAS, and modern vehicle electronics is essential

Experience:7-10 yearsAutomotiveEVHybridADASWarranty

Education:Bachelor's

Skills:DiagnosticsTechnical reportingTrainingCoachingCommunication

Certifications:OEM Master Technician

Tech Stack:OEM diagnostic platformsScan toolsOscilloscopeHV systemsDMSWarranty systemsExcelPowerPoint

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 months ago

Technical Support Engineer | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead escalation diagnostics and case resolution for complex, high-priority technical issues escalated from the workshop, applying structured diagnostic methodologies using advanced tools and OEM documentation.
•Act as the primary technical contact between the dealership and OEM / principal technical support teams, manage recall campaigns and field actions from identification to completion, and prepare technical reports and warranty escalation cases as per OEM requirements.
•Coach Technicians and Electrical Technicians on complex repairs, diagnostic strategies, and new technologies; conduct training sessions, workshops, and toolbox talks to enhance workshop capability.
•Analyze workshop performance data (e.g., comeback rates, First Time Right) to identify improvement opportunities and lead initiatives to reduce repeat repairs and enhance diagnostic accuracy.
•Ensure all technical work meets OEM standards to support warranty claims, audit readiness, and ongoing continuous improvement aligned with dealership objectives

Key Requirements

•Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline
•OEM Master Technician certification or equivalent advanced technical qualification is highly preferred
•Minimum 7–10 years of progressive experience within a franchised automotive dealership workshop
•Experience working directly with OEM technical teams, warranty departments, or technical support functions
•Strong exposure to EV, hybrid systems, ADAS, and modern vehicle electronics is essential

Experience:7-10 yearsAutomotiveEVHybridADASWarranty

Education:Bachelor's

Skills:DiagnosticsTechnical reportingTrainingCoachingCommunication

Certifications:OEM Master Technician

Tech Stack:OEM diagnostic platformsScan toolsOscilloscopeHV systemsDMSWarranty systemsExcelPowerPoint

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor