3 months ago

Field Operations Contractor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Support NYC market rollout for Blackbird Labs by installing the platform at restaurant partners, training staff, and ensuring smooth go-lives. This hands-on Field Operations Contractor role combines hospitality know-how with technical setup, on-site troubleshooting, and proactive account support to drive product adoption and partner satisfaction in a fast-growing loyalty/payments platform.

Location: New York

Workplace: Onsite

Employment Type: Temporary · 3 months

Job Function: Executive & General Management

Key Responsibilities

•Coordinate on-site installations and onboarding for new restaurant partners
•Set up hardware and software according to site-specific requirements
•Train/retrain front-of-house staff and management on product usage and best practices
•Act as a trusted point of contact for operators during and after launch
•Troubleshoot issues in real-time and relay insights to the internal team

Key Requirements

•You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.).
•You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management.
•You’re organized, hands-on, and not afraid to roll up your sleeves
•You’re a strong communicator who can build quick rapport with operators and staff
•You have flexible availability and can adapt to changing field needs (some early mornings/evenings)

Experience:Hospitality

Skills:CommunicationOrganizationHands-onTroubleshootingTraining

Company Brief

Blackbird Labs Inc.

Builds a blockchain-enabled loyalty, membership and payments platform that lets restaurants connect directly with guests, offering rewards (the $FLY token), payments and reservation/loyalty features across a network of partner restaurants.

Industry: Restaurants & Food Service

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2022

Glassdoor: 5.0

Website LinkedIn Glassdoor

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Blackbird Labs Inc.

3 months ago

Field Operations Contractor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Temporary · 3 months

Job Function: Executive & General Management

Key Responsibilities

•Coordinate on-site installations and onboarding for new restaurant partners
•Set up hardware and software according to site-specific requirements
•Train/retrain front-of-house staff and management on product usage and best practices
•Act as a trusted point of contact for operators during and after launch
•Troubleshoot issues in real-time and relay insights to the internal team

Key Requirements

•You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.).
•You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management.
•You’re organized, hands-on, and not afraid to roll up your sleeves
•You’re a strong communicator who can build quick rapport with operators and staff
•You have flexible availability and can adapt to changing field needs (some early mornings/evenings)

Experience:Hospitality

Skills:CommunicationOrganizationHands-onTroubleshootingTraining

Company Brief

Blackbird Labs Inc.

Industry: Restaurants & Food Service

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2022

Glassdoor: 5.0

Website LinkedIn Glassdoor