Customer Specialist Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 36 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer focus","Integrity","Teamwork","Attention to detail"]

Support customers through the full vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing applications. You’ll assess vehicle condition and perform cosmetic inspections, manage inventory check-in and daily scanning, handle paperwork and payment tasks, and coordinate service appointments while reviewing repair order invoices for accuracy—always following CarMax quality and EH&S standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers through the full vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing applications. You’ll assess vehicle condition and perform cosmetic inspections, manage inventory check-in and daily scanning, handle paperwork and payment tasks, and coordinate service appointments while reviewing repair order invoices for accuracy—always following CarMax quality and EH&S standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and perform cosmetic inspections to support appraisals and CarMax Quality Standards.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 17.2 - 36 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Skilled at balancing customer needs with business goals and following processes accurately.
  • •High school diploma (or equivalent) and a valid driver’s license.
Education:High School
Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn