CarMax

4 weeks ago

Customer Specialist Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support customers through the full vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing applications. You’ll assess vehicle condition and perform cosmetic inspections, manage inventory check-in and daily scanning, handle paperwork and payment tasks, and coordinate service appointments while reviewing repair order invoices for accuracy—always following CarMax quality and EH&S standards.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
•Conduct vehicle condition assessments and perform cosmetic inspections to support appraisals and CarMax Quality Standards.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 17.2 - 36 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Skilled at balancing customer needs with business goals and following processes accurately.
•High school diploma (or equivalent) and a valid driver’s license.

Education:High School

Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
•Conduct vehicle condition assessments and perform cosmetic inspections to support appraisals and CarMax Quality Standards.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 17.2 - 36 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Skilled at balancing customer needs with business goals and following processes accurately.
•High school diploma (or equivalent) and a valid driver’s license.

Education:High School

Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website