Customer Specialist

CarMax
New York
Workplace: OnsiteFull timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience to support customers through buying, selling, and servicing vehicles. Handle vehicle condition assessments, appraisals support, inventory check-in and reconciliation, cosmetic inspections, and administrative paperwork and payments. Coordinate test drives and financing applications, and manage service appointments by reviewing repair order invoices for accuracy. Follow CarMax EH&S requirements in a fast-paced, learning-focused training role.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver an iconic, customer-first experience to support customers through buying, selling, and servicing vehicles. Handle vehicle condition assessments, appraisals support, inventory check-in and reconciliation, cosmetic inspections, and administrative paperwork and payments. Coordinate test drives and financing applications, and manage service appointments by reviewing repair order invoices for accuracy. Follow CarMax EH&S requirements in a fast-paced, learning-focused training role.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and repair order invoices, and handle transaction paperwork and payments.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn