Platform User Operations Specialist Intern（TikTok Platform safety）- 2027 Start

TikTok
Singapore
InternshipFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Critical thinking","Analytical skills","Independent work","Teamwork","Communication","Proactive thinking","Adaptability","Ownership","Learning ability"]

Support TikTok LIVE users by answering questions through internal platforms and IM chat, diagnosing and troubleshooting technical issues using internal databases, and following up to confirm resolution. Help analyze tickets to spot process improvements, assist with training and user feedback projects, and partner with Engineering on product optimizations. The role includes a rotating schedule covering all shifts with potential weekend availability.

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FursaFursa
TikTok
TikTok
14 hours ago

Platform User Operations Specialist Intern（TikTok Platform safety）- 2027 Start

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support TikTok LIVE users by answering questions through internal platforms and IM chat, diagnosing and troubleshooting technical issues using internal databases, and following up to confirm resolution. Help analyze tickets to spot process improvements, assist with training and user feedback projects, and partner with Engineering on product optimizations. The role includes a rotating schedule covering all shifts with potential weekend availability.
Location: Singapore
Employment Type: Internship
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Respond to user queries timely and accurately via internal platform and IM chat.
  • •Troubleshoot technical issues quickly using internal databases, workarounds, and Engineering-provided solutions.
  • •Follow up with users to ensure reported technical issues are resolved.
  • •Analyze tickets to identify process improvement opportunities.
  • •Assist and support training and user feedback projects, and partner with Engineering on product optimizations (plus).

Key Requirements

  • •Currently pursuing an Undergraduate/Master in Computer Science or related field and interested in technical consulting, troubleshooting, and application support.
  • •Familiarity with HTML, JavaScript, SQL, and HTTP protocols.
  • •Strong problem-solving, critical thinking, and analytical skills with the ability to organize and work independently under rapidly changing priorities.
  • •Ability to code in a programming language and construct complex SQL queries.
  • •Strong teamwork, communication, proactive learning, adaptability, and ownership (AI Operations experience is a plus).
Education:
Skills:Problem-solvingCritical thinkingAnalytical skillsIndependent workTeamworkCommunicationProactive thinkingAdaptabilityOwnershipLearning ability
Tech Stack:HTMLJavaScriptSQLHTTP

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn