Akima

1 week ago

Systems Analyst (Active TS/SCI required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide desktop/laptop/mobile and core application support for a 70,000+ customer enterprise, serving as an initial point of contact and handling troubleshooting, documentation, and resolution of Windows OS, MS Office, email, web, and connectivity issues. Perform systems analysis to identify root-cause patterns and recurring defects, conduct Incident Management and advanced ITIL duties, and support USSOCOM VIP users. Maintain user accounts and coordinate escalations across IT teams.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Serve as the initial point of contact for resolution of desktop/laptop/mobile issues in a 70,000+ customer enterprise.
•Troubleshoot, diagnose, document, and resolve technical issues involving Windows OS, MS Office, email, internet connections, and hardware/peripheral equipment.
•Document, track, resolve, and report problems and work orders using Remedy Action Request database system.
•Modify/create and troubleshoot user accounts via Active Directory; submit changes and escalate network incidents as needed.
•Perform Incident Management and advanced ITIL Incident Management, including incident trending/prioritization, impact assessment, and recommending escalation paths based on analysis of system behavior or service degradation.

Pay and Benefits

Salary: USD 62,449 - 106,377 annually

Key Requirements

•Must possess current Top Secret clearance with SCI eligibility (TS/SCI).
•Must have DoD 8570 IAT Level I certification.
•Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.
•Troubleshoot technical issues involving Windows OS and MS Office applications, email, internet connections, and hardware/peripheral equipment.
•Must have experience with Dameware, RDP, and Terminal Services.

Skills:CommunicationVerbal and written communicationTechnical troubleshootingRoot cause analysisIndependent technical judgment

Certifications:DoD 8570 IAT Level IDoD 8570 IAT Level II

Tech Stack:Windows OSMS OfficeRemedy Action RequestActive DirectoryITILDamewareRDPTerminal ServicesEmailWebPortalFilePrintTransport

Eligibility

Security Clearance:TS/SCI

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

1 week ago

Systems Analyst (Active TS/SCI required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Serve as the initial point of contact for resolution of desktop/laptop/mobile issues in a 70,000+ customer enterprise.
•Troubleshoot, diagnose, document, and resolve technical issues involving Windows OS, MS Office, email, internet connections, and hardware/peripheral equipment.
•Document, track, resolve, and report problems and work orders using Remedy Action Request database system.
•Modify/create and troubleshoot user accounts via Active Directory; submit changes and escalate network incidents as needed.
•Perform Incident Management and advanced ITIL Incident Management, including incident trending/prioritization, impact assessment, and recommending escalation paths based on analysis of system behavior or service degradation.

Pay and Benefits

Salary: USD 62,449 - 106,377 annually

Key Requirements

•Must possess current Top Secret clearance with SCI eligibility (TS/SCI).
•Must have DoD 8570 IAT Level I certification.
•Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.
•Troubleshoot technical issues involving Windows OS and MS Office applications, email, internet connections, and hardware/peripheral equipment.
•Must have experience with Dameware, RDP, and Terminal Services.

Skills:CommunicationVerbal and written communicationTechnical troubleshootingRoot cause analysisIndependent technical judgment

Certifications:DoD 8570 IAT Level IDoD 8570 IAT Level II

Tech Stack:Windows OSMS OfficeRemedy Action RequestActive DirectoryITILDamewareRDPTerminal ServicesEmailWebPortalFilePrintTransport

Eligibility

Security Clearance:TS/SCI

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website