Customer Experience Banker - Monticello, MN

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Issue resolution","Sales","Relationship management","Communication","Presentation","Cash handling","Technology comfort"]

Serve walk-in customers as a financial concierge, building and growing consumer and business relationships by identifying customer goals and needs. Recommend appropriate deposit, loan, and banking products, process transactions accurately, and resolve customer issues. Use a disciplined sales process (follow-up, outbound calling, referrals) and educate customers on bank products, services, and technology while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker - Monticello, MN

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Last checked: 39 minutes agoStatus: Live

Job Summary

Serve walk-in customers as a financial concierge, building and growing consumer and business relationships by identifying customer goals and needs. Recommend appropriate deposit, loan, and banking products, process transactions accurately, and resolve customer issues. Use a disciplined sales process (follow-up, outbound calling, referrals) and educate customers on bank products, services, and technology while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and consumer lending.
  • •Grow customer relationships using a disciplined sales process, including new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Follow operational, security, risk, and regulatory policies and procedures; perform other duties as assigned.

Pay and Benefits

Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service (or military service) in an administration, contracting, civil affairs, or similar role, or a bachelor’s degree.
  • •Be proficient in understanding and educating customers on consumer deposit and consumer lending products.
  • •Demonstrate acumen in sales, customer service, relationship management, and communication/presentation.
  • •Be able to adhere to operational, security, risk, and regulatory policies and procedures.
  • •Have cash handling skills.
Experience:1+ yearsBankingFinancial servicesRetail sales
Skills:Customer serviceIssue resolutionSalesRelationship managementCommunicationPresentationCash handlingTechnology comfort
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn