Service Supervisor, Rutherford (2nd Shift)

Lucid Motors
New Jersey
Workplace: OnsiteFull timeUSD 97,700 - 134,310 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Learning agility","Leadership","Collaboration","Communication","Continuous improvement"]

Assist the Service Manager in running the daily operations of a Lucid Service Center on 2nd shift. Lead and develop a team of service advisors, technicians, service assistants, and parts staff to drive customer experience, reporting, and repairs. Ensure work orders are complete and accurate, manage schedules and timecards, handle customer concerns professionally, perform vehicle quality checks, and support training and compliance with standards and regulations.

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Lucid Motors
Lucid Motors
1 month ago

Service Supervisor, Rutherford (2nd Shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live

Job Summary

Assist the Service Manager in running the daily operations of a Lucid Service Center on 2nd shift. Lead and develop a team of service advisors, technicians, service assistants, and parts staff to drive customer experience, reporting, and repairs. Ensure work orders are complete and accurate, manage schedules and timecards, handle customer concerns professionally, perform vehicle quality checks, and support training and compliance with standards and regulations.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
  • •Evaluate employee performance and provide ongoing feedback to drive results
  • •Support selection, training, and development of service employees, including implementing training and follow-up
  • •Ensure high-quality customer experience by keeping work orders detailed and complete and monitoring the flow of work
  • •Perform quality control checks on vehicles after repairs are completed and address client concerns or complaints professionally
Travel: Low travel

Pay and Benefits

Salary: USD 97,700 - 134,310 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401k

Key Requirements

  • •Automotive service experience with KPIs including Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround time
  • •Learning agility and willingness to take on more responsibility while developing into a management position
  • •Exceptional organization and ability to drive continuous improvement in a fast-moving environment
  • •Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
  • •Valid driver’s license with no suspensions within the past year (and ability to complete Lucid-provided CPR training post hire)
Skills:Learning agilityLeadershipCollaborationCommunicationContinuous improvement
Licenses:Valid driver’s license
Certifications:CPR trainingASE CertificationsEPA 609 Certification
Languages:English
Tech Stack:Microsoft OfficeDMS softwareProprietary DMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn