Customer Service Supervisor

Eaton
Mexico
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Drive for results","Collaboration","Business acumen","Analytical thinking","Process improvement"]

Provide direction and manage day-to-day operations of the EatonCare Service Center in Queretaro, Mexico. Lead activities across order entry, order management, call center, analyst, master data, and technical support teams, driving quality customer and US counterpart interactions. Serve as the escalation point by developing deep business understanding, improving productivity with electronic tools, and training/retaining talent while maintaining safe, compliant operations.

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Eaton
Eaton
1 week ago

Customer Service Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide direction and manage day-to-day operations of the EatonCare Service Center in Queretaro, Mexico. Lead activities across order entry, order management, call center, analyst, master data, and technical support teams, driving quality customer and US counterpart interactions. Serve as the escalation point by developing deep business understanding, improving productivity with electronic tools, and training/retaining talent while maintaining safe, compliant operations.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Provide direction and manage the day-to-day functions of the EatonCare Service Center in Queretaro.
  • •Lead and coordinate activities across order entry, order management, call center, analyst, master data, and technical support teams.
  • •Drive quality customer interactions with customers and US counterparts to support long-term business growth.
  • •Become the escalation point by building deep understanding of the businesses supported and developing relationships with EatonCare US support teams.
  • •Utilize electronic tools to improve productivity and train/coordinate training while maintaining safe, clean work areas in compliance with Eaton safety standards and 5S requirements.

Key Requirements

  • •Bachelor’s degree in business or engineering from an accredited institution.
  • •Minimum 3 years of people management experience.
  • •Minimum 5 years of customer support or customer interaction experience.
  • •Experience with SAP and/or Vista.
  • •Experience with Microsoft Office and Salesforce.
Experience:5+ yearsCustomer supportCustomer service
Education:Bachelor's in business or engineering
Skills:Drive for resultsCollaborationBusiness acumenAnalytical thinkingProcess improvement
Tech Stack:SAPVistaMicrosoft OfficeSalesforceElectronic tools5S

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn