Agent Experience Coordinator

Compass
Houston
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Customer empathy","Active listening","Problem-solving","Communication","Organization"]

Be the first point of contact for visitors in a Compass office, keeping the workspace running smoothly and supporting guests with office needs. Provide 1:1 help for Compass tools and technology, answer basic questions, and troubleshoot issues involving devices, conference room hardware, and enterprise systems. Help with basic marketing requests using templates, coordinate with marketing specialists, and offer ad-hoc administrative support for events and communications.

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FursaFursa
Compass
Compass
1 month ago

Agent Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Be the first point of contact for visitors in a Compass office, keeping the workspace running smoothly and supporting guests with office needs. Provide 1:1 help for Compass tools and technology, answer basic questions, and troubleshoot issues involving devices, conference room hardware, and enterprise systems. Help with basic marketing requests using templates, coordinate with marketing specialists, and offer ad-hoc administrative support for events and communications.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and serve as the face of the office, including managing mail, event setup, and first-line office support.
  • •Maintain office appearance/organization, manage supply inventory, and escalate facilities issues.
  • •Provide 1:1 customer support for Compass technology and adjacent services.
  • •Answer questions and troubleshoot basic technology/devices, conference room hardware, and enterprise systems.
  • •Support marketing requests and provide ad-hoc administrative assistance such as event prep and data entry.

Pay and Benefits

Perks:Paid LeaveSick TimeParental LeaveHealth InsuranceDentalVision Benefits401kLife InsuranceDisability InsuranceEmployee AssistancePet InsuranceCommuter BenefitsFsas

Key Requirements

  • •1-2 years of experience in customer service, office management, hospitality, or operations.
  • •Ability to work in the office during standard operating hours.
  • •Strong verbal communication and presentation skills.
  • •Meticulous attention to detail and highly organized.
  • •Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
Experience:1-2 yearsReal estateEnterprise technology
Skills:Customer empathyActive listeningProblem-solvingCommunicationOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn