INFO TECHNOLOGY SR. ASSOCIATE

NTT
Noida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Troubleshooting"]

Provide L1/L2 application support for healthcare systems under guidance from senior team members. Monitor application health, log and troubleshoot incidents, and support SLA-driven operations. Collaborate with physicians, nurses, technicians, and administrative staff to resolve day-to-day issues. Apply ITIL concepts (Incident, Request, Problem, Change, Release) and assist with application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management.

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FursaFursa
NTT
NTT
1 week ago

INFO TECHNOLOGY SR. ASSOCIATE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1/L2 application support for healthcare systems under guidance from senior team members. Monitor application health, log and troubleshoot incidents, and support SLA-driven operations. Collaborate with physicians, nurses, technicians, and administrative staff to resolve day-to-day issues. Apply ITIL concepts (Incident, Request, Problem, Change, Release) and assist with application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide L1/L2 application support for healthcare systems under senior team guidance.
  • •Monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations.
  • •Apply ITIL concepts including Incident, Request, Problem, Change, and Release Management.
  • •Support application testing, upgrades, and patch validation to ensure service continuity.
  • •Create and maintain documentation, SOPs, and knowledge management materials.

Key Requirements

  • •Basic understanding of the Healthcare Provider domain, including hospital operations and clinical workflows.
  • •Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
  • •Good communication and interpersonal skills to interact effectively with business users, clinical staff, and technical teams.
  • •Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution.
  • •Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
Experience:HealthcareHealthcare providers
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTroubleshooting
Tech Stack:ITILIncidentRequestProblemChangeRelease

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn