AspenTech

4 weeks ago

Sr Technical Support Engineer (Exp w/Petroleum Supply Chain: Planning & Scheduling)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Senior technical support engineer in AspenTech's Supply Chain team, focusing on production planning, scheduling, blending and optimization. Applies chemical engineering and optimization knowledge to resolve complex issues, train customers on AspenTech solutions (PIMS, Scheduling & Blending Optimization, Unified technology), and drive operational excellence in downstream industries. Collaborates cross-functionally to ensure high-quality support and growth in product usage.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide loyalty-inspiring customer service, troubleshoot and resolve complex technical problems, and track work in a CRM system.
•Escalate customer issues and drive cross-functional resolution within AspenTech.
•Deliver intermediate/advanced level training to customers on relevant engineering principles and industrial processes.
•Develop training materials for new releases and applications in the industry.
•Conduct pre-sales consultations to identify business problems and articulate AspenTech’s solutions as the answer.

Travel: Low travel

Key Requirements

•Bachelor’s or master’s degree in engineering or related discipline
•Minimum of 5+ years of relevant experience preferred
•Strong understanding of Chemical Engineering principles
•Knowledge & experience of chemical and manufacturing business processes in refining, chemical, pharmaceutical or process industries
•Previous experience with AspenTech Supply chain software such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar tools

Experience:5+ yearsOil & gasRefiningChemicalPharmaceuticalProcess industries

Education:Bachelor's

Skills:CommunicationCustomer serviceTrainingProblem-solving

Tech Stack:Aspen PIMSAspen Petroleum SchedulerPlant SchedulerMulti Blend OptimizationUnified PIMS/SchedulingCRM

Company Brief

AspenTech

Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn

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AspenTech

4 weeks ago

Sr Technical Support Engineer (Exp w/Petroleum Supply Chain: Planning & Scheduling)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide loyalty-inspiring customer service, troubleshoot and resolve complex technical problems, and track work in a CRM system.
•Escalate customer issues and drive cross-functional resolution within AspenTech.
•Deliver intermediate/advanced level training to customers on relevant engineering principles and industrial processes.
•Develop training materials for new releases and applications in the industry.
•Conduct pre-sales consultations to identify business problems and articulate AspenTech’s solutions as the answer.

Travel: Low travel

Key Requirements

•Bachelor’s or master’s degree in engineering or related discipline
•Minimum of 5+ years of relevant experience preferred
•Strong understanding of Chemical Engineering principles
•Knowledge & experience of chemical and manufacturing business processes in refining, chemical, pharmaceutical or process industries
•Previous experience with AspenTech Supply chain software such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar tools

Experience:5+ yearsOil & gasRefiningChemicalPharmaceuticalProcess industries

Education:Bachelor's

Skills:CommunicationCustomer serviceTrainingProblem-solving

Tech Stack:Aspen PIMSAspen Petroleum SchedulerPlant SchedulerMulti Blend OptimizationUnified PIMS/SchedulingCRM

Company Brief

AspenTech

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn