Services Design and Validation Senior Group Manager

Emerson
Costa Rica
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Education: bachelorsSkills: ["Systems thinking","Stakeholder management","Communication","Facilitation","Influencing"]

Lead, coach, and develop a Services Design and Validation team to transform post-sales offerings into scalable, governable delivery capabilities. Translate business and product strategy into operating models, readiness frameworks, and lifecycle controls that enable consistent global service execution. Drive service enablement for new products and technologies, establish governance and escalation paths, and align cross-functional stakeholders across the service lifecycle to ensure sustainable customer outcomes.

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FursaFursa
Emerson
Emerson
5 days ago

Services Design and Validation Senior Group Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead, coach, and develop a Services Design and Validation team to transform post-sales offerings into scalable, governable delivery capabilities. Translate business and product strategy into operating models, readiness frameworks, and lifecycle controls that enable consistent global service execution. Drive service enablement for new products and technologies, establish governance and escalation paths, and align cross-functional stakeholders across the service lifecycle to ensure sustainable customer outcomes.
Location: Costa Rica
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead, coach, and develop a Services Design and Validation team for designing, enabling, governing, and continuously improving post-sales services.
  • •Translate business and product strategy into scalable service capabilities and executable operating models for consistent global delivery.
  • •Drive service enablement and readiness for new products, technologies, service offerings, lifecycle transitions, and business transformations.
  • •Establish and continuously improve service operating models, governance frameworks, processes, ownership structures, workflows, escalation paths, and lifecycle controls.
  • •Lead cross-functional alignment across Product Development, Product Management, Technical Support, Education Services, Field Services, Hardware Services, Operations, Supply Chain, Pricing, and other groups to ensure successful service delivery outcomes.

Key Requirements

  • •Bachelor’s degree in Engineering, Computer Science, Business, Operations Management, or a related technical discipline.
  • •10+ years of experience across engineering, services, operations, technical support, product management, program management, or related disciplines.
  • •5+ years of people leadership experience leading technical and/or cross-functional teams.
  • •Experience leading complex initiatives across multiple organizations without direct authority.
  • •Demonstrated ability to translate business, product, or service strategy into scalable operational execution.
Education:Bachelor's
Skills:Systems thinkingStakeholder managementCommunicationFacilitationInfluencing

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn