Senior API Specialist (Remote)

ezCater
United States
Workplace: RemoteFull timeUSD 103,837 - 133,655 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Follow-through","Prioritization","Ownership"]

Own the partner-facing experience for ezCater’s GraphQL Orders API and Menus, Delivery, and Store Hours APIs. Guide API partners through onboarding, setup, and early-life support, troubleshoot complex issues as the senior escalation point, and reproduce failures using Postman, logs, and webhook inspection. Monitor ticket trends and improve reliability using SumoLogic and Sigma, while strengthening playbooks, documentation, and developer enablement across the Integrations group.

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FursaFursa
ezCater
ezCater
5 days ago

Senior API Specialist (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the partner-facing experience for ezCater’s GraphQL Orders API and Menus, Delivery, and Store Hours APIs. Guide API partners through onboarding, setup, and early-life support, troubleshoot complex issues as the senior escalation point, and reproduce failures using Postman, logs, and webhook inspection. Monitor ticket trends and improve reliability using SumoLogic and Sigma, while strengthening playbooks, documentation, and developer enablement across the Integrations group.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own API onboarding and technical support for API partners, including setup and early-life support.
  • •Review Menu API requirements with the Menus team to ensure menu structure/mapping supports orders into partners’ POS/middleware.
  • •Serve as the senior escalation point for complex API issues, including authentication/token errors, webhook and HMAC validation failures, and order-flow problems.
  • •Reproduce and isolate issues using tools like Postman and GraphQL, inspecting webhook payloads and logs, and escalate with clear reproduction steps when needed.
  • •Drive reliability and scale by monitoring trends in tickets/incidents and recommending process/tooling/documentation improvements using observability/analytics tools.
Travel: Low travel

Pay and Benefits

Salary: USD 103,837 - 133,655 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kEquityFsaPaid LeaveRemote Work

Key Requirements

  • •Strong experience supporting API-based integrations in a technical support, implementation, partner support, or solutions-oriented role.
  • •Hands-on experience with GraphQL and/or REST APIs, including reading JSON/XML, logs, and understanding webhook/event-driven flows.
  • •Ability to troubleshoot and resolve complex technical issues under pressure with structured problem-solving and follow-through.
  • •Experience managing escalations and balancing multiple priorities, knowing when to drive independently versus pull in cross-functional partners.
  • •Excellent written and verbal communication to explain technical concepts to technical and non-technical audiences.
Experience:SaaSB2B integrationsDeveloper toolsAPI integrations
Skills:CommunicationProblem-solvingFollow-throughPrioritizationOwnership
Languages:English
Tech Stack:GraphQLRESTJSONXMLWebhooksHMACPostmanZendeskSlackSumoLogicSigmaSQLPythonEzManage

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ezCater
Operates an online marketplace connecting businesses with local caterers and restaurants for corporate and group catering orders, offering ordering, delivery coordination, and catering management tools.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn