Thales

2 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Manage spares and repairs customer support activities, serving as the primary contact for inquiries across quotations, orders, RMAs/MRAs, and repair status. Process transactions in ERP/MRP systems, maintain accurate customer records, and coordinate with cross-functional teams (Operations, Supply Chain, Engineering, Finance/Accounting) to resolve issues and keep customers informed. Track account activity, support reporting/KPIs, and help drive continuous improvement in customer service and operational efficiency.

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for customers on spares, repairs, quotations, order status, delivery schedules, and repair estimates throughout the order lifecycle.
•Process customer quotations, sales orders, RMAs/MRAs, and repair transactions in ERP/MRP systems while ensuring accuracy and compliance.
•Coordinate with cross-functional teams to support order fulfillment, resolve issues, process credits, and provide timely status updates.
•Maintain accurate customer records, pricing information, order documentation, and repair data with data integrity and compliance.
•Monitor customer account activity and support reporting/KPIs and collection support while escalating and resolving customer concerns and process issues.

Travel: Low travel

Pay and Benefits

Salary: USD 46,378.5 - 77,297.5 annually

Perks:Health InsuranceDentalVisionRetirementPaid LeaveLife InsuranceDisabilityPet Insurance

Key Requirements

•Minimum of 2 years of experience in customer service, order management, sales support, repair administration, supply chain support, or a related customer-facing operations environment.
•Demonstrated ability to provide exceptional customer service with strong verbal, written, and interpersonal communication skills and exceptional attention to detail.
•Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
•Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint) and experience maintaining accurate documentation and customer communications.
•Associate degree or an equivalent combination of education and relevant work experience.

Experience:2+ years

Education:Associate's

Skills:Customer serviceCommunicationOrganizational skillsAttention to detailProblem-solving

Tech Stack:Microsoft OfficeExcelWordOutlookPowerPointERP/MRPSAPPIEEWAWFCAVGFP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

2 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for customers on spares, repairs, quotations, order status, delivery schedules, and repair estimates throughout the order lifecycle.
•Process customer quotations, sales orders, RMAs/MRAs, and repair transactions in ERP/MRP systems while ensuring accuracy and compliance.
•Coordinate with cross-functional teams to support order fulfillment, resolve issues, process credits, and provide timely status updates.
•Maintain accurate customer records, pricing information, order documentation, and repair data with data integrity and compliance.
•Monitor customer account activity and support reporting/KPIs and collection support while escalating and resolving customer concerns and process issues.

Travel: Low travel

Pay and Benefits

Salary: USD 46,378.5 - 77,297.5 annually

Perks:Health InsuranceDentalVisionRetirementPaid LeaveLife InsuranceDisabilityPet Insurance

Key Requirements

•Minimum of 2 years of experience in customer service, order management, sales support, repair administration, supply chain support, or a related customer-facing operations environment.
•Demonstrated ability to provide exceptional customer service with strong verbal, written, and interpersonal communication skills and exceptional attention to detail.
•Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
•Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint) and experience maintaining accurate documentation and customer communications.
•Associate degree or an equivalent combination of education and relevant work experience.

Experience:2+ years

Education:Associate's

Skills:Customer serviceCommunicationOrganizational skillsAttention to detailProblem-solving

Tech Stack:Microsoft OfficeExcelWordOutlookPowerPointERP/MRPSAPPIEEWAWFCAVGFP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn