Chep

1 month ago

CSO Executive Bulgaria

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Hybrid Customer Service Back Office role supporting CHEP's customers in Bulgaria. You will manage day-to-day queries and complaints, onboard new customers, maintain CRM records, resolve invoicing and pricing issues, and provide data-backed insights to support accounts within a global, sustainability-focused logistics environment.

Location: Bulgaria

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Provide professional and courteous responses to incoming calls/queries/complaints in a timely manner and to high-quality standards
•Follow up on customer queries and service requests promptly and efficiently
•Record customer queries/complaints in CRM
•Investigate and resolve customer enquiries and complex issues with minimal delay
•On-board new customers including MyCHEP training and provide ongoing MyCHEP support

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceMeal TicketsAnnual BonusEquityLearning BudgetTraining

Key Requirements

•Bachelor Degree
•Advanced Bulgarian and English knowledge
•Experience in Customer Service, Supply Chain, or FMCG
•Direct customer liaising
•Willingness to travel on quarterly basis

Experience:FMCGSupply ChainCustomer Service

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer-serviceAttention-to-detail

Languages:BulgarianEnglish

Tech Stack:CRMMyCHEP

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

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Chep

1 month ago

CSO Executive Bulgaria

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bulgaria

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Provide professional and courteous responses to incoming calls/queries/complaints in a timely manner and to high-quality standards
•Follow up on customer queries and service requests promptly and efficiently
•Record customer queries/complaints in CRM
•Investigate and resolve customer enquiries and complex issues with minimal delay
•On-board new customers including MyCHEP training and provide ongoing MyCHEP support

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceMeal TicketsAnnual BonusEquityLearning BudgetTraining

Key Requirements

•Bachelor Degree
•Advanced Bulgarian and English knowledge
•Experience in Customer Service, Supply Chain, or FMCG
•Direct customer liaising
•Willingness to travel on quarterly basis

Experience:FMCGSupply ChainCustomer Service

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer-serviceAttention-to-detail

Languages:BulgarianEnglish

Tech Stack:CRMMyCHEP

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn