Host (Guest Services) (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Interpersonal skills","Empathy","Composure","Customer service"]

Create warm, personalized guest experiences during the in-house stage of the guest journey at One&Only Moonlight Basin. Serve as a key point of contact by anticipating needs, responding to requests, and resolving concerns promptly. Maintain accurate guest profiles and preferences, coordinate welcomes, farewells, and special occasions, and stay current on resort offerings and local attractions while promoting experiences and booking opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kerzer International
Kerzer International
1 day ago

Host (Guest Services) (Big Sky, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Create warm, personalized guest experiences during the in-house stage of the guest journey at One&Only Moonlight Basin. Serve as a key point of contact by anticipating needs, responding to requests, and resolving concerns promptly. Maintain accurate guest profiles and preferences, coordinate welcomes, farewells, and special occasions, and stay current on resort offerings and local attractions while promoting experiences and booking opportunities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide warm, personalized guest experiences by anticipating needs, assisting guests, and exceeding expectations.
  • •Maintain a visible presence throughout the resort to build relationships and gather feedback.
  • •Manage in-house guest requests, arrangements, concerns, and complaints to ensure timely resolution.
  • •Maintain accurate guest profiles and preferences and communicate relevant information to appropriate departments.
  • •Coordinate welcomes, farewells, special occasions, and personalized amenities while promoting resort experiences and identifying booking opportunities.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveSubsidized HousingSki PassGym MembershipMeal Allowance

Key Requirements

  • •Previous experience in guest relations, guest services, front office, concierge, or a similar hotel or resort role.
  • •Strong passion for hospitality.
  • •Proficiency in Microsoft Office and Opera PMS.
  • •Excellent communication and interpersonal skills for interacting professionally with guests and colleagues.
  • •Ability to remain calm and composed under pressure in a fast-paced setting.
Experience:HospitalityHotel
Skills:CommunicationInterpersonal skillsEmpathyComposureCustomer service
Tech Stack:Microsoft OfficeOpera PMS

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn