Field Service Coordinator

Alfalaval
Malaysia
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Organizational skills","Time management","Communication","Coordination","Detail-oriented"]

Coordinate and support the smooth delivery of field service activities by managing customer purchase orders, scheduling service engineers, and driving timely follow-ups. Work closely with Service Engineers, Team Managers, Service Sales, and customers to prioritize service jobs, maintain service order backlogs, and handle quotations, credit queries, and administrative processes. Ensure performance agreements and relevant engineer documentation are up to date to keep day-to-day service operations running efficiently.

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Alfalaval
Alfalaval
1 day ago

Field Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Coordinate and support the smooth delivery of field service activities by managing customer purchase orders, scheduling service engineers, and driving timely follow-ups. Work closely with Service Engineers, Team Managers, Service Sales, and customers to prioritize service jobs, maintain service order backlogs, and handle quotations, credit queries, and administrative processes. Ensure performance agreements and relevant engineer documentation are up to date to keep day-to-day service operations running efficiently.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time · 5 months
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Place and process customer purchase orders in relevant systems to ensure accurate, timely order administration.
  • •Plan and manage daily schedules for Service Engineers, ensuring effective resource allocation.
  • •Monitor service reports and coordinate engineer follow-up actions to ensure timely closure of tasks.
  • •Prioritise and coordinate service jobs with Team Managers so work is executed according to business and customer requirements.
  • •Support quotations and service operations by managing the service order backlog, following up on credit queries, and administering performance agreements.

Key Requirements

  • •Diploma or equivalent qualification in Business Administration, Engineering, or a related discipline.
  • •Previous experience in service coordination, administration, order management, scheduling, or a similar role is an advantage.
  • •Good command of English (written and spoken).
  • •Strong organisational and time-management skills to manage multiple priorities.
  • •Good working knowledge of Microsoft Office, particularly Excel and Outlook.
Education:Certification / Diploma
Skills:Organizational skillsTime managementCommunicationCoordinationDetail-oriented
Languages:English
Tech Stack:Microsoft OfficeExcelOutlook

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn