Fortinet

4 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide technical support for Fortinet’s core products to customers on the Burnaby TAC Team. Serve as an escalation point for partners, troubleshoot issues (including basic FortiGate troubleshooting), analyze configurations and system information, and recommend corrective actions. Reproduce customer environments on lab equipment, coordinate case escalation and follow-through to closure, lead customer escalation meetings, and publish knowledge-based articles using technical documentation, bulletins, and release notes.

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide customer technical help and exceptional customer service as part of the Burnaby TAC Team.
•Perform basic troubleshooting on Fortinet core products (FortiGate) and analyze configuration and customer system information.
•Recommend corrective actions based on analysis, including guidance/education where networking or product knowledge gaps exist.
•Reproduce customer environments on lab equipment to isolate and solve problems, coordinating with QA and development to identify bugs.
•Manage technical cases through proper escalation to closure, including customer communications and leading escalation meetings, and publish knowledge-based articles.

Pay and Benefits

Salary: CAD 86,900 - 106,200 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveRrspEquity

Key Requirements

•2+ years of experience in a technical support or system administration role in a networking/security company, or equivalent education.
•Deep working knowledge of operating systems including Windows, OSX, and Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.
•Strong troubleshooting, problem-solving, and written/verbal communication skills.

Experience:NetworkingCybersecurityTechnical supportSystem administration

Education:Bachelor's in Computer Science, Software Engineering

Skills:TroubleshootingProblem-solvingCommunication

Tech Stack:FortiGateWindowsOSXLinuxTCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIDS/IPSVPNVirus scanningTechnical documentationRelease notes

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

4 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide customer technical help and exceptional customer service as part of the Burnaby TAC Team.
•Perform basic troubleshooting on Fortinet core products (FortiGate) and analyze configuration and customer system information.
•Recommend corrective actions based on analysis, including guidance/education where networking or product knowledge gaps exist.
•Reproduce customer environments on lab equipment to isolate and solve problems, coordinating with QA and development to identify bugs.
•Manage technical cases through proper escalation to closure, including customer communications and leading escalation meetings, and publish knowledge-based articles.

Pay and Benefits

Salary: CAD 86,900 - 106,200 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveRrspEquity

Key Requirements

•2+ years of experience in a technical support or system administration role in a networking/security company, or equivalent education.
•Deep working knowledge of operating systems including Windows, OSX, and Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.
•Strong troubleshooting, problem-solving, and written/verbal communication skills.

Experience:NetworkingCybersecurityTechnical supportSystem administration

Education:Bachelor's in Computer Science, Software Engineering

Skills:TroubleshootingProblem-solvingCommunication

Tech Stack:FortiGateWindowsOSXLinuxTCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIDS/IPSVPNVirus scanningTechnical documentationRelease notes

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn