Gerente de Operações

Edenred
Belém, Pará
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Communication","Negotiation","Problem-solving","Team management"]

Operations leadership role overseeing the Punto Brazil business line, including Logistics, Backoffice and Customer Service. Focused on operational excellence, KPI/SLAs, cost efficiency, supplier contracts, digitalization, automation, and AI-driven improvements. You’ll lead tool integrations via Web Services and APIs, manage a high-performance team, and collaborate across regions (Brazil, Mexico) to deliver value and high quality service.

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Edenred
Edenred
4 months ago

Gerente de Operações

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Last checked: 40 days agoStatus: Live

Job Summary

Operations leadership role overseeing the Punto Brazil business line, including Logistics, Backoffice and Customer Service. Focused on operational excellence, KPI/SLAs, cost efficiency, supplier contracts, digitalization, automation, and AI-driven improvements. You’ll lead tool integrations via Web Services and APIs, manage a high-performance team, and collaborate across regions (Brazil, Mexico) to deliver value and high quality service.
Location: Belém, Pará
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure operational excellence by monitoring KPIs and SLAs, with focus on improving NPS and CSAT
  • •Lead the deployment of tools and integrations via Web Services and APIs
  • •Review, negotiate and manage supplier contracts to ensure SLAs, compliance and optimization
  • •Maintain productive throughput with high availability and reliability
  • •Drive innovation through tools and solutions that add value to the business

Key Requirements

  • •Graduation completed (Bachelor's degree)
  • •MBA or postgraduate degree desirable
  • •Proficient English for business conversations
  • •Experience leading teams with interfaces to operations management systems, quality, backoffice, contracts and logistics
Experience:LogisticsOperations
Education:Bachelor's
Skills:LeadershipCommunicationNegotiationProblem-solvingTeam management
Languages:PortugueseEnglish
Tech Stack:APIsWeb Services

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn