Business Process Owner Senior - USAA Perks Program

USAA
San Antonio
Workplace: HybridFull timeUSD 93,770 - 179,240 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Stakeholder management","Problem-solving","Organizational skills","Facilitation","Continuous improvement"]

Own the end-to-end design, execution, governance, and continuous improvement of the USAA Perks program’s business processes. Partner with stakeholders to enhance operating models and capabilities, establish controls and KPIs, and drive corrective actions to improve performance. Develop reporting and scorecards using data and analytics, coordinate executive planning and communications, and lead process improvement initiatives through requirements, implementation, and ongoing risk and compliance management.

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FursaFursa
USAA
USAA
5 hours ago

Business Process Owner Senior - USAA Perks Program

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Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end design, execution, governance, and continuous improvement of the USAA Perks program’s business processes. Partner with stakeholders to enhance operating models and capabilities, establish controls and KPIs, and drive corrective actions to improve performance. Develop reporting and scorecards using data and analytics, coordinate executive planning and communications, and lead process improvement initiatives through requirements, implementation, and ongoing risk and compliance management.
Location: San Antonio
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead the design, execution, and continuous improvement of business processes supporting the USAA Perks program.
  • •Partner with stakeholders to develop and enhance business capabilities, processes, and operating models to improve effectiveness and scalability.
  • •Manage process performance through controls, KPI monitoring, evaluation of outcomes, and corrective actions.
  • •Own and enhance operational and compliance controls to mitigate risk and ensure adherence to requirements.
  • •Coordinate executive-level planning and develop communications; use reporting and analytics to provide actionable insights to leadership.

Pay and Benefits

Salary: USD 93,770 - 179,240 annually
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendLearning Budget

Key Requirements

  • •Bachelor's degree; or 4 additional years of related experience in lieu of a degree.
  • •6 years of experience in business process execution, operational governance, portfolio operations, consulting, process engineering, and/or process optimization.
  • •Experience applying quality management, process improvement, and problem-solving methodologies to drive measurable outcomes.
  • •Demonstrated experience leading and sustaining change initiatives and implementing process improvements.
  • •Hands-on experience with process mapping/modeling and creating, validating, and maintaining process documentation.
Experience:Business process managementProcess improvementPortfolio operationsGovernanceProcess engineeringRisk managementLeanAgile
Education:Bachelor's
Skills:Stakeholder managementProblem-solvingOrganizational skillsFacilitationContinuous improvement
Tech Stack:Data reportingAnalyticsProcess mappingProcess modelingDashboards

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn