Airbus

2 days ago

AOG Customer Service Specialist (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Serve Airbus customers 24/7/365 by fulfilling Aircraft On Ground (AOG) material requirements in a global, international environment. Coordinate customer needs with Airbus spare parts order processing—from receipt and sourcing to escalation and delivery follow-up—ensuring on-time spare parts and related service delivery across EMEA and APAC. Identify alternatives for complex AOG situations and provide direct, culturally aware customer support while maintaining high service standards during shift work.

Location: Hamburg

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve and satisfy customer Aircraft On Ground (AOG) material requirements 24/7/365 with favorable solutions.
•Coordinate between the customer and Airbus spare parts order process, administering orders from receipt through sourcing, escalation, and delivery follow-up.
•Ensure on-time delivery of spare parts and related services across EMEA and APAC using technical and commercial data.
•Identify alternative solutions for complex AOG situations to recover customer aircraft around the world.
•Interact directly with international customers to provide culturally aware customer service experience.

Pay and Benefits

Perks:Health InsuranceWell-beingFlex-timeJob SharingLearning Budget

Key Requirements

•Degree-level education in Supply Chain, Engineering, or related discipline (or equivalent practical experience).
•Solid professional experience in an AOG desk environment, material management, or a comparable role.
•Knowledge of SAP SD, MM and WM modules.
•Knowledge of technical data including IPC, CMM and technical drawings.
•Demonstrated stakeholder management experience and proactive problem-solving, with strong communication and intercultural awareness skills.

Education:

Skills:Stakeholder managementProactive problem-solvingCommunicationCoordinationIntercultural awareness

Languages:EnglishChinese

Tech Stack:SAP SDSAP MMSAP WMIPCCMMTechnical drawings

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

2 days ago

AOG Customer Service Specialist (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Hamburg

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve and satisfy customer Aircraft On Ground (AOG) material requirements 24/7/365 with favorable solutions.
•Coordinate between the customer and Airbus spare parts order process, administering orders from receipt through sourcing, escalation, and delivery follow-up.
•Ensure on-time delivery of spare parts and related services across EMEA and APAC using technical and commercial data.
•Identify alternative solutions for complex AOG situations to recover customer aircraft around the world.
•Interact directly with international customers to provide culturally aware customer service experience.

Pay and Benefits

Perks:Health InsuranceWell-beingFlex-timeJob SharingLearning Budget

Key Requirements

•Degree-level education in Supply Chain, Engineering, or related discipline (or equivalent practical experience).
•Solid professional experience in an AOG desk environment, material management, or a comparable role.
•Knowledge of SAP SD, MM and WM modules.
•Knowledge of technical data including IPC, CMM and technical drawings.
•Demonstrated stakeholder management experience and proactive problem-solving, with strong communication and intercultural awareness skills.

Education:

Skills:Stakeholder managementProactive problem-solvingCommunicationCoordinationIntercultural awareness

Languages:EnglishChinese

Tech Stack:SAP SDSAP MMSAP WMIPCCMMTechnical drawings

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn