Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Strong listening","Communication","Problem-solving","Customer-centric","Multitasking"]

Greet customers in branch lobbies and help them complete simple transactions using digital tools like mobile apps and ATMs. Provide personalized advice within bank policies, answer questions and concerns, and identify opportunities to refer customers to bankers for next steps. Follow cash-handling, state and local laws, and deliver exceptional, customer-centric service while working branch hours that may include evenings and weekends.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Greet customers in branch lobbies and help them complete simple transactions using digital tools like mobile apps and ATMs. Provide personalized advice within bank policies, answer questions and concerns, and identify opportunities to refer customers to bankers for next steps. Follow cash-handling, state and local laws, and deliver exceptional, customer-centric service while working branch hours that may include evenings and weekends.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and provide guidance for mobile app and ATM transactions.
  • •Offer personalized advice and solutions to help customers achieve financial goals within bank policies.
  • •Educate customers on Citizens products and benefits and respond to questions and concerns.
  • •Follow financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.
  • •Connect customers to bankers for next steps and help build long-term customer relationships through referrals.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveWellness StipendRetirement Benefits

Key Requirements

  • •High school degree or GED.
  • •Minimum 6 months experience processing transactions (cash and/or digital payments).
  • •At least 1 year of customer experience recommending and referring products and services.
  • •Strong listening and communication skills with the ability to ask questions and identify customer needs.
  • •Comfortable with digital technology to support business goals and able to work branch hours including weekends and evenings.
Education:High School
Skills:Strong listeningCommunicationProblem-solvingCustomer-centricMultitasking
Tech Stack:Mobile appATMsSmartphoneTabletDesktop computer

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website