Systems Engineer

Motorola Solutions
Penang
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Analytical skills","Organizational skills","Systematic troubleshooting","Self-starter","Ability to work under pressure"]

Provide analysis, troubleshooting, and resolution for customer issues using Land Mobile Radio (LMR) systems and MSI-supported radio communication products. Research common problems, identify fixes, and escalate urgent cases. Maintain governance, documentation, and reporting for support cases while aligning with the Customer Issue Resolution process and contributing to knowledge base articles. Ensure compliance with the ISO27001 information security policy.

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FursaFursa
Motorola Solutions
Motorola Solutions
7 hours ago

Systems Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide analysis, troubleshooting, and resolution for customer issues using Land Mobile Radio (LMR) systems and MSI-supported radio communication products. Research common problems, identify fixes, and escalate urgent cases. Maintain governance, documentation, and reporting for support cases while aligning with the Customer Issue Resolution process and contributing to knowledge base articles. Ensure compliance with the ISO27001 information security policy.
Location: Penang
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide periodic analysis based on data gathered from LMR systems.
  • •Research and identify fixes for common problems.
  • •Ensure incidents, changes, and requests are resolved timely using communication, analytical, and organizational skills.
  • •Troubleshoot, perform root-cause analysis, and resolve MSI supported products (radio communication systems).
  • •Maintain governance, documentation, and reporting for support cases, and contribute to knowledge base articles.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in IT/Information Systems Engineering/Computer Science/Computer Engineering/Electrical Engineering/Telecommunication Engineering.
  • •Strong systematic troubleshooting and problem analysis skills with an understanding of customer impact.
  • •Some experience setting up, installing, and configuring IT infrastructure.
  • •Some experience working with Land Mobile Radio (LMR) communications system infrastructure and radio configuration.
  • •Fluent English (written and verbal) is required; able to work under stress and pressure from customer demands.
Experience:Mission critical communicationsIT supportLand Mobile Radio (LMR)
Education:Bachelor's in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, Electrical Engineering or Telecommunication Engineering
Skills:CommunicationAnalytical skillsOrganizational skillsSystematic troubleshootingSelf-starterAbility to work under pressure
Languages:English
Tech Stack:IT infrastructureLand Mobile Radio (LMR)Radio trunkingLMR systemsRadio configurationISO27001Information securityMSI supported products

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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