Director Platform Experience and Revenue Operations

Zalando
Anywhere
Full timeFunction: Revenue Operations (RevOps)Skills: ["Strategic thinking","Execution discipline","Stakeholder alignment","Leadership","Working through ambiguity"]

Lead Zalando’s Platform Experience and Revenue Operations backbone as the multidisciplinary owner of partner/customer experience, scalable revenue operating models, trusted CRM and data governance, and disciplined execution. You’ll translate commercial strategy into operating rhythms, build enablement through communications/education and self-service, and drive transformation across business and technology teams to improve journeys, simplify processes, and scale tools that enhance decision-making and performance.

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Zalando
Zalando
1 hour ago

Director Platform Experience and Revenue Operations

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Job Summary

Lead Zalando’s Platform Experience and Revenue Operations backbone as the multidisciplinary owner of partner/customer experience, scalable revenue operating models, trusted CRM and data governance, and disciplined execution. You’ll translate commercial strategy into operating rhythms, build enablement through communications/education and self-service, and drive transformation across business and technology teams to improve journeys, simplify processes, and scale tools that enhance decision-making and performance.
Location: Anywhere
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Director level

Key Responsibilities

  • •Own and improve the end-to-end partner and customer experience, including governance, standards, and insights for coherent journeys.
  • •Translate commercial strategy into scalable operating models and measurable outcomes across Platform Experience and Revenue Operations.
  • •Build the revenue operating system across segmentation, lifecycle management, pipeline and performance governance, and CRM ecosystem processes.
  • •Advance data, automation, and AI-enabled execution with trusted views of partner/commercial performance and scaled tools for better decision-making.
  • •Drive organizational alignment and execution discipline through leadership routines, planning cycles, portfolio governance, and transformation programs.

Pay and Benefits

Perks:Paid LeaveEquityRelocationHealth InsuranceGym MembershipLearning Budget

Key Requirements

  • •Set the strategy and roadmap for Platform Experience & Revenue Operations, translating Platform priorities into measurable outcomes.
  • •Continuously improve end-to-end partner and customer experience by establishing standards, insights, and governance for coherent journeys.
  • •Build a scalable revenue operating system spanning segmentation, lifecycle management, pipeline/performance governance, CRM, automation, and AI.
  • •Design planning cycles, leadership routines, and portfolio governance while leading high-impact transformation programs across business and technology.
  • •Lead and develop a high-performing multidisciplinary organization across Platform Experience, Revenue Operations, Communications & Education, and strategic governance.
Experience:Platform operationsMarketplace operationsRevenue operationsBusiness transformation
Skills:Strategic thinkingExecution disciplineStakeholder alignmentLeadershipWorking through ambiguity
Tech Stack:CRMAIAutomationSegmentationForecastingLifecycle managementPerformance governance

Company Brief

Zalando
Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2008
WebsiteLinkedIn