Strategic Account Manager, FMCG (Singapore, eCommerce)

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Customer service","Data analysis","Problem-solving"]

Own merchant growth for TikTok’s FMCG business in Singapore by helping sellers succeed on platform and ensuring an excellent customer experience. Oversee daily management of category account managers and support a category leader with business development and growth strategy. Partner with content creators/influencers to drive GMV uplift, run category and gap data analysis, and lead special projects that improve buyer/seller experiences.

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FursaFursa
TikTok
TikTok
11 hours ago

Strategic Account Manager, FMCG (Singapore, eCommerce)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Own merchant growth for TikTok’s FMCG business in Singapore by helping sellers succeed on platform and ensuring an excellent customer experience. Oversee daily management of category account managers and support a category leader with business development and growth strategy. Partner with content creators/influencers to drive GMV uplift, run category and gap data analysis, and lead special projects that improve buyer/seller experiences.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Oversee daily management of category account managers and operations.
  • •Assist the category leader to define and execute business development opportunities and category growth strategy.
  • •Work closely with content creators/influencers to increase GMV uplift.
  • •Identify and conduct category data analysis, gap analysis, and solutioning.
  • •Drive relevant category special projects to improve sellers’ and buyers’ experiences.

Key Requirements

  • •Bachelor’s degree (or equivalent practical experience).
  • •At least 3+ years of e-commerce experience working as an account manager.
  • •Experience in business development, account management, content creation, social media marketing (or equivalent).
  • •Strong interpersonal skills with excellent communication and customer service for client-facing roles.
  • •Strong sense of social content (livestream and short-video preferred) and deep understanding of the Health/Food market, trends, and creators ecosystem in Singapore.
Experience:3+ yearsE-commerceFMCGSocial mediaCreator ecosystemDiscovery commerce
Education:Bachelor's
Skills:Interpersonal skillsCommunicationCustomer serviceData analysisProblem-solving

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn