Sr Account Manager S&M Cities Italy

Delivery Hero
Milan
Workplace: HybridFull timeEUR 32,923 - 41,154 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Bias for action","Analytical thinking","Strategic prioritization","Cross-functional influence","Commercial negotiation","Organizational excellence","Adaptability","Coaching"]

Own a regional cluster of Italian cities as the single point of accountability for growth, profitability, and user experience fundamentals. Drive expansion decisions, partner acquisition and pipeline execution, partner uptime improvements, menu quality and CTDP optimization, and affordability through city-level promotional plans. Lead city performance through weekly business reviews, coordinating across Operations, Sales, Marketing, and partner teams, while negotiating commercial terms and coaching colleagues.

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Delivery Hero
Delivery Hero
2 days ago

Sr Account Manager S&M Cities Italy

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Last checked: 15 hours agoStatus: Live

Job Summary

Own a regional cluster of Italian cities as the single point of accountability for growth, profitability, and user experience fundamentals. Drive expansion decisions, partner acquisition and pipeline execution, partner uptime improvements, menu quality and CTDP optimization, and affordability through city-level promotional plans. Lead city performance through weekly business reviews, coordinating across Operations, Sales, Marketing, and partner teams, while negotiating commercial terms and coaching colleagues.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Take full strategic and operational ownership of a regional cluster of cities, accountable for their growth and how they become mature, profitable, market-leading markets.
  • •Own your focus cities end-to-end: coverage and maps expansion decisions, partner acquisition priorities, and pipeline execution while managing and growing top partners.
  • •Fix the basics by driving partner uptime improvements through targeted outreach, menu quality, and CTDP optimization, and reviewing AVR/shrinking thresholds to prevent content reductions.
  • •Execute the city-level promotional and affordability plan with top partners.
  • •Own city-level Weekly Business Review reporting and drive promotional presence and focus city growth.
Travel: Medium travel

Pay and Benefits

Salary: EUR 32,923 - 41,154 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceRemote WorkParental Leave

Key Requirements

  • •Demonstrated ownership and a track record of hitting ambitious targets in your territory without supervision.
  • •Ability to translate complex marketplace data (share, funnel, unit economics) into a prioritized action plan using metrics like GMV, contribution margin, fail rate, uptime, and conversion.
  • •Proven commercial and negotiation skills managing partners and negotiating terms, ideally in a marketplace, retail, FMCG, or food-delivery environment.
  • •Experience influencing cross-functional teams (Operations, Sales, Marketing, and account teams) that do not report to you, and coaching more junior colleagues to execute playbooks.
  • •Fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits.
Experience:MarketplaceRetailFMCGFood-deliveryCity launchTerritory expansion
Skills:OwnershipBias for actionAnalytical thinkingStrategic prioritizationCross-functional influenceCommercial negotiationOrganizational excellenceAdaptabilityCoaching
Languages:ItalianEnglish
Tech Stack:LookerSQLSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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