BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and moderately complex customer questions and issues, escalating unusual cases to higher-level support. Ensure accurate, timely processing of transactions to meet client SLAs, investigate and resolve nonstandard pending items, and support SOP or process transitions. Work with customers and first-line management, take escalated provider calls, and contribute to tactical plans for project milestones. Typically requires 1–3 years of relevant experience.

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FursaFursa
NTT
NTT
3 weeks ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Handle routine and moderately complex customer questions and issues, escalating unusual cases to higher-level support. Ensure accurate, timely processing of transactions to meet client SLAs, investigate and resolve nonstandard pending items, and support SOP or process transitions. Work with customers and first-line management, take escalated provider calls, and contribute to tactical plans for project milestones. Typically requires 1–3 years of relevant experience.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolve routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Apply knowledge and experience to resolve more complex client situations.
  • •Ensure accurate and timely completion and processing of transactions to meet/exceed client SLAs.
  • •Identify, investigate, and resolve issues around nonstandard pending transactions.
  • •Take escalated calls from providers/callers and support preparation of SOPs/process transitions.

Key Requirements

  • •1–3 years of relevant experience in a customer care/BPO environment.
  • •High School Diploma or equivalent.
  • •Undergraduate degree or some college coursework preferred.
  • •Solid computer skills.
  • •Strong communication, customer service, and attention to detail, time management, and organizational skills.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn